Whistl provides business process outsourcing solutions, including eCommerce fulfilment and contact centre services, to support their growing online and catalogue business.

eCommerce Fulfilment
Whistl provides storage, warehousing, and direct-to-consumer order fulfilment services. Ethical Superstore carries over 7,000 SKUs, and they have almost 200,000 items in stock at any one time, in the Whistl fulfilment warehouse. Due to online sales and catalogue drops, Whistl needs to be prepared to deal with huge spikes in order volumes and the various different SKUs within the orders. Thankfully Whistl has a vast amount of experience in dealing with peak activity, particularly during ‘cyber week’, with their diverse range of clients.

Superstore Orders
It takes experience and skill to pack an Ethical Superstore order which includes everything from bottles of juice, kitchen roll multipacks to the smallest spice jar. The warehouse team have developed these skills and adopted new packaging solutions to ensure every delivery arrives well packaged with no damage to any items. With the average order containing 15 items, the team also need to combine speed with quality to ensure they despatch all orders on time.