Overview

  • Job Title Internal Account Manager
  • Division North Sales
  • Department Packets & Parcels
  • Location Bolton
  • Reporting to Account Director
  • Salary £20,000 - £25,000

Job Description

We currently have an exciting opportunity to join our Sales team in our Bolton depot.  This role is a permanent contract for an Internal Account Manager.  You will monitor the day to day customer experience for a portfolio of customers, ensuring agreed service standards are provided and coordinating corrective action as required.   You will also liaise with implementation, sales and operations colleagues to ensure a coordinated and consistent support for customers queries and or related processes to support customer retention and satisfaction.

As Internal Account Manager you will be expected to review performance to defined contract key performance indicators and or agreed service levels (as per the contract) and make suggestions or recommendations to improve profitability (e.g. EBIT) and or operation efficiencies, including making any recommendations for changes in related contract terms/service level agreements to benefit the customer and the Company.

About Whistl:                                                                                             

Whistl is the second largest postal provider in the UK with an exciting range of mail, parcels and Doordrop media products and services, both in the UK and internationally. Each year we collect, sort, send and transport up to 4 billion items of mail and parcels for businesses, as well as handling, planning and managing millions of Doordrop items.

View full Job Description

  • Job Title Internal Account Manager
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