Supporting the Insurance Industry with Outsourced Contact Centre Services

Outsourced Contact Centre Services

Professional contact centre support for insurance organisations to enhance your customers' experience and loyalty.

If your business is within the insurance industry, you know that your customers’ trust is paramount. In an ever-changing digital world, your customers now have a number of ways to communicate with your business. In a highly competitive personal lines sector, customer experience can be the key differentiator to delivering stronger trust and loyalty from your customer base. Whistl’s contact centre agents work as a virtual extension of your company and internal teams to enhance your customers' experience, delivering exceptional outsourced contact centre support, seamlessly integrating with your business ethos and set key performance indicators across all service channels; mobile, social media, digital and web-chat to create a consistent customer experience.

No two insurance businesses are the same, so when you outsource contact centre services to Whistl, we provide tailored services to give your customers and contacts the right level of support. Whether your business is at capacity and needs overflow coverage for excess calls or you need to extend hours to ensure calls do not go unanswered or require a dedicated product specialist to can create more value in your operating models, we can provide the right service to improve your insurance businesses growth. 

 

Insurance Contact Centre Services, from Whistl 

With our outsourced customer services, we can provide fully tailored solutions for your business needs. We know that your customers and partner companies' calls are critical to your business. Whistl’s contact centre services can provide a number of services for the Insurance sector working in a non-advisory capacity, with system integrations our agents can use your platforms to aid and assist your customers and prospects with:

  • Application forms
  • Billing Support
  • Survey and data collection
  • General Customer Support
  • Telesales (Inbound and Outbound) Support
contact centre services

Whistl's Contact Centre agents work as an extension of your business, we deal with your customers and contacts professionally to ensure unrivalled customer service excellence. 

Find out how we can help

Examples of our services include:

Dedicated Contact Centre

We can create a dedicated insurance team of call centre agents to navigate calls from customers or your patients. We work as an extension to your own team, fully trained to provide the right level of service for your business needs.

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Out of Hours Call Handling

Outsource calls and queries for those specific hours where your teams are typically busy and calls are often missed or extend your hours of customer services or manage staffing levels during holiday periods.

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Data Handling Support

We can provide key customer insights with customer survey services, contact data update services. We can even book, confirm or manage appointments for product servicing. Our team is GDPR and PCI compliant in all data and call handling.

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DRTV Call Centre

Marketing campaign periods can be challenging to manage, with the invariability of the call demand against the campaign objectives. Whistl supports your business and each campaign, wherever you advertise, tracking campaign and conversion performance and ensuring your media campaigns deliver results.

 

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Overflow Call Handling

Have your calls exceeded the capacity of your in-house call handling team? Or do you need to add further flexibility to handle peak periods of the day? Whistl offers a daily contact handling capacity as your trusted overflow partner. Our flexible teams can manage the calls that are not currently being answered effectively

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Benefits of Outsourcing your Call Centre Services to Whistl?

Improve your customer experience, operational inefficiencies, and technical cost with Whistl’s outsourced contact centre support services. Outsourced contact centre services from Whistl provides a range of functional and financial benefits fo telecommunication businesses, of all sizes:

  • Remove fixed employment and training costs
  • Reduce IT and infrastructure costs by taking advantage of our systems
  • Increase your business's flexibility and scale
  • Increase your operating capacity by transferring all or selected contacts to us
  • Extend your opening hours or customer services support hours

Read more benefits of outsourcing a customer service call centre

Whistl working with Telecoms industry banner

How we have helped our customers 

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
01628 702 965
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