If your business is within the insurance industry, you know that your customers’ trust is paramount. In an ever-changing digital world, your customers now have a number of ways to communicate with your business. In a highly competitive personal lines sector, customer experience can be the key differentiator to delivering stronger trust and loyalty from your customer base. Whistl’s contact centre agents work as a virtual extension of your company and internal teams to enhance your customers' experience, delivering exceptional outsourced contact centre support, seamlessly integrating with your business ethos and set key performance indicators across all service channels; mobile, social media, digital and web-chat to create a consistent customer experience.
No two insurance businesses are the same, so when you outsource contact centre services to Whistl, we provide tailored services to give your customers and contacts the right level of support. Whether your business is at capacity and needs overflow coverage for excess calls or you need to extend hours to ensure calls do not go unanswered or require a dedicated product specialist to can create more value in your operating models, we can provide the right service to improve your insurance businesses growth.