Contact Centre Solutions for the Automotive Industry

Outbound Sales Support and Contact Centre Services for the Automotive Industry

500+

Agents

We hire empowered experienced agents
UK-Based

Multi-site

Nationwide centres providing scalability
KPIs

Reporting

Dashboard reporting avaiable
10+ years

Client retention

Partnership approach

Why Automotive Companies Outsource Contact Centre Support to Whistl

We pride ourselves on providing telephone services for new and used dealerships and manufacturers to support increased call volumes, sales support needs for lapsed or lost customers, and after-sales support such as service plans or general enquiry demand to help your business. Benefit from unparalleled customer service support with our UK-based, well-trained contact agents.

Economies of scale
Strong UK-based team of skilled agents
A proven track record within the motor industry
Critical reporting and analysis of customer behaviour

Partnership Customer Service Support

Why Automotive Companies Outsource Contact Centre Support to Whistl

Best Outsourcing Partnership in 2022

Whistl and TOCA were awarded gold in the UKCCF 2022 awards for demonstrating a partnership approach when managing customer contacts. The UKCCF judges recognised the service levels and care of Whistl's agents when acting as an extension of the TOCA business when dealing with inbound guest queries.

Outbound Call Centre Services for the Automotive Industry

Whistl's outbound call centre solutions can be tailored to your automotive business needs. Our call centre agents become brand ambassadors acting as an extension of your business team to improve sales opportunities.

Here are some of the examples of contact centre services we have supported automotive companies with:

Welcome to the Brand Call: Outbound calls the customer to establish satisfaction with the car and its performance. These calls also allow essential feedback on specific dealerships, often at the request of the automotive companies head office, forming the basis of a customer satisfaction survey.
Motability Scheme: Many automotive dealerships have Motability specialists within their branches. Whistl's automotive contact centre support assists in making outbound contacts for lease renewals by explaining how the Higher Rate Disability Allowance scheme works, advising them of cost for specific vehicles and discussing specific adaptations needed to their vehicle. Whistl's automotive contact centre team would then book an appointment for the customer to visit their local Mobility dealership.
Fleet Sales Support: Whistl's automotive contact centre support managers are available to support business development managers, to book future appointments, send price lists, arrange vehicle movement, and even set up terms of agreement for a contract. This automotive contact centre support enables sales teams are available to concentrate on finalising sales.
Aftersales Support: Managing all outbound customer calls to ensure services are booked on time, finance renewals or calls on product and part updates.
Historical Sales Calls: Liaising with historical customers to look exchange schemes or introduce new products or services.
Motor Event Sales: Whistls outbound automotive support can help by booking appointments for key dates, if you are planning a dealer event, product launch or marketing campaign,

We engaged Whistl to help deliver an outbound campaign targeting existing rideshare drivers in London. Right from the start, the Whistl team stood out from the competition by understanding the needs Splend had and what we’re trying to achieve with the campaign. The Whistl team excelled from building the scripts to the quality of the agents on the phone to the daily results updates. We’re already in the process of planning our next campaign with Whistl and we look forward to building a long-term partnership with them.
Peter O'Rourke, VP of Marketing Splend

Outbound Automotive Call Centre Services, from Whistl

With Whistl your brief is the key to our automotive contact centre support. Our services are always built to overcome your business's customer service needs. To give you some further examples of customer support for the automotive industry, we have listed some of our services below: