Contact Centre Solutions for the Automotive Industry 

Contact services for automotive

Enhancing the customer experience for Automotive businesses with Whistl’s outsourced contact centre services.

The UK automotive industry accounts for more than £82 billion turnover, it is a vital part of our economy.
To ensure continued economic success, the strength of the supply chain for manufacture is critical. Within the UK we have more than 30 manufacturers building around 70 models, supported by 2,500 component providers. With 81.5% of all vehicles exported to more than 160 countries worldwide.

In the last few decades, manufactures have been embracing cleaner technological advancements available to produce low and ultra-low emission vehicles.  With many companies and manufacturers offering vehicle and part recycling programs to support the end of life vehicles directive.

Whistl CC Guide -Tip Customer loyalty is dependent on each individual customer.JPG

With more choice and options available, your customer, wholesaler, and third-party partnership calls and enquiries have never been more important. Whistl offers your business tailored contact centre services to support your business and improve customer service. 

Outbound Automotive Contact Centre Services

Whistl's outsourced contact centre solutions can be tailored to your automotive business needs. We know that your suppliers and customers are critical to your business, we effectively manage your inbound contacts and calls, so your staff can focus on their core responsibilities. 

Here are some of the examples of contact centre services we have supported automotive companies with:

  • Welcome to the Brand Call: Outbound contact centre calls to the customer to establish satisfaction with the car and its performance. These calls also allow key feedback on specific dealerships, often at the request of the automotive companies head office, forming the basis of a customer satisfaction survey.
  • Motability Scheme: Many automotive dealerships have Motability specialist within their branches. Whistl's automotive contact centre support assists in making outbound contacts for lease renewals, by explaining how the Higher Rate Disability Allowance scheme works, advise them of cost for specific vehicles and discussing specific adaptations needed to their vehicle. Whistl's automotive contact centre team would then book an appointment for the customer to visit their local Mobility dealership.
  • Fleet Sales Support: Whistl's automotive contact centre support managers are available to support business development managers, to book future appointments, send price lists, arrange vehicle movement and even set up terms of agreement for a contract.  This automotive contact centre support enables sales teams are available to concentrate on finalising sales.

Examples of other Automotive Contact Centre Services

With Whistl your brief is the key to our automotive contact centre support. Our services are always built to overcome your business's customer service needs.

To give you some further examples of customer support for the automotive industry, we have listed some of our contact centre services below:

  • Appointment setting for motor dealerships
  • Car Rental or Sales Reservations Services
  • Customer Retention and Loyalty Management Services
  • Product Information Management Services
  • Roadside Assistance Programs
  • Vehicle Recycling Programs
  • Vehicle Service Contracts
  • Warranty Support Services
Automotive industry

Whistl technology solutions create easy integrations, so we can start dealing with your increased call volumes on your behalf, sooner 

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Technical Support

Increase the technical support available to your customers by outsourcing some or all of these calls to Whistl, We work closely with your business to ensure our call agents are trained to understand the customer's issues and determine how and if they can be fixed, to roll out specific technical services and solutions in your behalf.

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Bureau Call Centre

Whistl’s Bureau Call Centre is an ideal solution for managing lower or variable call volumes. For businesses that do not require a dedicated team of call agents on a regular basis, then create more cost efficiencies with our bureau team. Our bureau call centre call handling fees are based simply on your call volumes, giving pricing flexibility. 

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Dedicated Call Centre

Your business inbound call volumes have outgrown your internal team of call operators? Create more cost efficiencies in call management with Whistl's dedicated call centre team. Our agents are fully be trained to your specification. We also offer a dedicated solution, flexible to handle multiple contact channels with our contact centre solutions.

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Overflow Call Handling

Have your calls exceeded the capacity of your in-house call handling team? Or do you need to add further flexibility to handle peak periods of the day? Whistl offers a daily contact handling capacity as your trusted overflow partner. Our flexible teams can manage the calls that are not currently being answered effectively

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Direct Response Call Centre

Marketing campaign periods can be challenging to manage, with the invariability of the call demand against the campaign objectives. Whistl supports your business and each campaign, wherever you advertise, tracking campaign and conversion performance and ensuring your media campaigns deliver results.

 

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Out of Hours Call Handling

Does your business have fixed business hours for your customer service team? Whistl can support your customers, extending your operating hours or cater to customers in different timezones with our outsourced call handling solution, ensuring excellent customer service across all industry sectors. 

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We create tailored solutions to meet the needs of your business so that your customers, dealerships, or suppliers can easily reach the right department, at the time that suits them.

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Why Automotive Companies Outsource Contact Centre Support to Whistl 

We pride ourselves on providing real solutions for dealerships and manufacturers to support increased call volumes, sales support needs, aftersales or general demand to support your business.

Benefit from:

  • Economies of scale 
  • Strong UK based team of skilled agents 
  • A proven track record within the motor industry
  • Key reporting and analysis of customer behaviour 

We offer your business unparalleled customer service support with our UK based team of well-trained contact agents. With the latest technology and seamless integrations we can facilitate your needs quickly to meet your current contact challenges, whether your business needs inbound call support to cover holidays or sickness patterns or multi-channel contact support for emails, web chat, or social media, we are here to help. 

Read more benefits of outsourcing a customer service call centre

 


How we have helped our customers 

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
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