Call volume peaks during high-seasons and customer service in unsociable hours are difficult to manage in-house and use a lot of precious resources. Operating your customer service entirely in-house costs you time and money, and those are two things that business owners need to grow their enterprises.
Outsourcing your inbound customer services can alleviate some of the pressure that business owners can experience while trying to grow their brand. By outsourcing these duties to an external company, suddenly resources are free to focus on core business objectives and product developments.
Whistl’s inbound call handling is multi-channel, scalable, flexible and moulded to your specific vision. You can train our agents yourself or instruct how you would like the teams to operate: to act as an extension to your existing operations or give the appearance of a larger corporation.
Whistl can operate your outsourced customer services over the phone, through social media, or even through live chat. Our inbound call centre services can be available to your customers out of sociable hours, and our flexible Bureau payment plan option means SME’s or low call volume businesses need only pay for the services you use. Your customers never need to know that they are not speaking directly to your company and won’t have to experience long-wait times during peak seasons.
Treat your customers to a seamless customer service experience from start to finish, with Whistl’s outsourced inbound call centre services.
Get a quote today