Case Study Elder
Outbound Call Centre Services
We create an extension of your sales team, by increasing revenue opportunities through upselling and quality data cleansing.
Offering your business a tailored solution for all or just a proportion of your outbound calls. Whistl ensures that our outbound call centre support can create the right solutions for your business needs. With our tailored solutions and services, we proactively seek to achieve and improve set objectives and key business metrics.
Outbound call centre services
As an extension of your inbound contact centre support, Whistl can create effective sales opportunities for your business through:
- Telesales - Generate up-selling opportunities, new appointments, or even callbacks for prospects that have registered interest to help move them through the customer acquisition journey.
- Data Capture - Learn more about your products and services directly from customers with our data capture and handling services. For example: allowing us to compile market research such as customer surveys.
We have been thrilled with the service that we have received over the past year. The teamwork as an extension of Elder employees by managing all inbound new-care enquiry calls, live-chat, and also making outbound calls to people who have registered their interest online.
Not only do they convert over 95% of calls to appointments with our sales team, but they also provide fantastic customer service whilst doing so.
Mitchell Greenham, National Sales Manager, Elder
Should I consider adding outbound campaigns to our Inbound Contact Centre brief?
There are a number of reasons why you might decide to include outsourcing some of your sales efforts to Whistl, as part of the contact centre brief. These could include:
- Reduced resource
- Lack of time
- Low conversion rates
- A need for data cleansing
- Larger, seasonal campaigns
- Market research
Why should I choose Whistl?
Whistl’s award-winning contact centre service team only employ some of the best advisors in the industry, with employee satisfaction and retention being a key strength we have a team of call agents that have an average tenure of 9 years. Our dedicated and efficient team provides your business with more quality leads, cleaner data, and ultimately more revenue opportunities.
Outsourcing your outbound calls to Whistl, could provide improved returns on your investment, as we become a true extension of your team.
