Tailored Contact Centre Services for Utility Providers
When supplying and servicing both residential and business properties with specific services such as electricity, water, gas, or natural energy your customers are reliant upon your business every day. However, there may be situations where an issue arises with supply and your customer base will be looking for a quick resolve.
With the government, in April 2020 Ofwat introduced customer measure of experience (C-MeX) and developer services measure of experience (D-MeX) to the 17 largest water companies in England and Wales. Both measures focus on the satisfaction ratings and both primarily survey-based incentive mechanisms, measuring direct customer feedback and comparisons against KPI's.
Customer service excellence should now be the primary focus, as companies can receive outperformance payments or incur underperformance payments based on their scores within the league table. Whistl's tailored contact centre services support your business, providing unrivalled customer service to support business challenges, such as seasonal peak periods.