Supporting the businesses within the Energy Sector with Contact Centre solutions

Energy Sector

Creating an enhanced customer experience for the Energy sector with bespoke Contact Centre services.

The UK energy and utilities sector is constantly innovating and transforming. With your company supplying a vital infrastructure of water, gas, electricity or renewable energy to your customers, you have a duty to keep them updated and informed. We are now a quarter of decade on from privatisation and the UK market has seen significant improvements in productivity, in what is an increasingly competitive environment. One of the key challenges within the utility sector is the best way to achieve the most efficient outcome for your customers, while balancing costs and rewarding your committed workforce.

UK consumers have more options available to improve their energy efficiencies from the nationwide smart meter roll out giving households more information on energy usage, to improved energy ratings on household appliances and even more energy efficient lighting options. All of these options and products give your customers more ways to take control of their financial outgoings and support the ecosystem.

Whistl work with a range of energy and utilities companies and understand the importance of communicating effectively with your suppliers, partners and crucially, your customers

Smart Home Devices by Category 2019 and 2023

(shipments in millions)

Product Category 2019 Shipments* 2019 Market Share* 2023 Shipments* 2023 Market Share* 2019 – 2023* CAGR
Home Monitoring/Security 140.3 16.8% 351.7 22.6% 25.8%
Lighting 56.9 6.8% 183.2 11.8% 34.0%
Others 114.3 13.7% 269.4 17.3% 23.9%
Smart Speaker 114.3 17.3% 240.1 15.4% 13.6%
Thermostat 18.8 2.3% 37.5 2.4% 18.8%
Video Entertainment 235.1 43.0% 475.4 30.5% 7.3%
Total 832.7 100.0% 1,557.4 100.0% 16.9%

Source: IDC Worldwide Quarterly Smart Home Device Tracker, March 29, 2019 

Contact Centre Services

With outsourced customer services we can provide tailored solutions for your business needs. When you are providing key utilities such as energy your customers will want to contact you to discuss anything from their account, a service request or other query. With more customers taking control of their energy consumption calls and queries can include any of the following:

  • Appliance Repair Scheduling Services
  • Appointment Reminder Services
  • Chat Support Services
  • Complaint Resolution
  • Customer Support Services
  • Emergency Hotlines & Dispatching Services
  • Energy Efficient Products Sales & Support
  • Meter Reading Services
  • Peak Time Billing/Savings Updates
  • Planned Power Outage Services
  • Survey Capabilities Services
  • Switch Board Services
  • Technical Support Services

Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound customer service management could be the solution.

Whistl’s outsourced contact centre services are tailored to your business and needs, get in touch with us to find out how we can help.

Third party customer services

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
01628 702 965
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