Contact Centre solutions for the Supporting the Healthcare Sector
Enhance your customer experience with our outsourced contact centre services, creating support for your business so you can focus on their care and wellbeing.
Healthcare can cover a wide range of business areas, with a broad range of topics being more accessible to consumers to improve wellness. Topics can include ways to improve physical health with advice on diet, fitness to how to improve our quality of mental health. If your business is providing services or support within the health and wellness sector you may have seen a strong growth pattern in calls and levels of customer contacts. Whistl offers outsourced contact centre solutions to ensure that your customers and prospects can reach the right department, building improved trust and loyalty to your services.
Whistl works as an extension of your business and support team to ensure that your business continues to grow within this industry sector.
In the United Kingdom improvements in healthcare and lifestyles have resulted in more people are living longer, as a result, the old-age dependency ratio (OADR) is increasing. If your business is offering primary or secondary care services to the older population, ensure that your business stands out from your peers with excellent customer service and support, taking the pressure off your staff so they can deal with the other aspects of your health and wellbeing business.
The UKCSI’s January 2020 report showed that the local public services sector (GP surgeries/health centre, local councils) had fallen 2 points when compared to 2019, now is the time to review your customer service operation, to ensure your healthcare business is providing your customers with the call centre support services.
Whistl provides the right technology solutions, allowing us to easily integrate with any web-based platform or call programs, which means our agents can quickly schedule appointments and answer your customers' or patients' booking queries on your behalf, just as we would if we worked within the same business as yourself.
Healthcare Call Centre Services, from Whistl
With our outsourced customer support services, we can provide fully tailored solutions for your business needs. We know that your customers and patients calls are critical to your business, however many of your team have multiple responsibilities. Whistl takes the pressure off your teams, so they can focus on their core responsibilities while we look after your calls.
Examples of our Healthcare call services can include:
- Front Desk & General Reception Enquiries
- Call Volume Support Services
- Customer Support Services
- Healthcare Plan Services
- Home Care Assistance Services
- Patient Survey Services
- Patient Billing Enquiries and Management Services
Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound customer service management could be the solution.
Multi-channel Contact Centre Support Available
Call Handling Service
Live Chat Management
Social Media Handling
Dedicated Contact Centre
We can create a dedicated healthcare team of call centre agents to navigate calls from customers or your patients. We work as an extension to your own team, fully trained to provide the right level of service for your business needs.
Out of Hours Call Handling
Outsource calls for those specific hours where your teams are typically busy and calls are often missed or extend your hours of customer services or just manage staffing levels during holiday periods.
Benefits of Outsourcing your Call Centre Services to Whistl?
Outsourcing your customer calls and customer service needs provides a range of functional and financial benefits for health, care and wellbeing businesses, of all sizes:
- Remove fixed employment and training costs
- Reduce IT and infrastructure costs by taking advantage of our systems
- Increase your business's flexibility and scale
- Increase your operating capacity by transferring all or selected contacts to us
- Extend your opening hours or customer services support hours
Read more benefits of outsourcing a customer service call centre