Healthcare can cover a wide range of business areas, with a broad range of topics being more accessible to consumers to improve wellness. Topics can include ways to improve physical health with advice on diet, fitness to how to improve our quality of mental health. If your business is providing services or support within the health and wellness sector you may have seen a strong growth pattern in calls and levels of customer contacts. Whistl offers outsourced contact centre solutions to ensure that your customers and prospects can reach the right department, building improved trust and loyalty to your services.
UK projections for the future market value of the health and wellness sector is on track to reach 25 billion euros by 2020. Whistl works as an extension of your business and support team to ensure that your business continues to grow within this industry sector.
In the United Kingdom improvements in healthcare and lifestyles have resulted in more people are living longer, as a result, the old-age dependency ratio (OADR) is increasing. If your business is offering primary or secondary care services to the older population, ensure that your business stands out from your peers with excellent customer service and support, taking the pressure off your staff so they can deal with the other aspects of your health and wellbeing business.
The UKCSI’s January 2020 report showed that the local public services sector (GP surgeries/health centre, local councils) had fallen 2 points when compared to 2019, now is the time to review your customer service operation, to ensure your healthcare business is providing your customers with the call centre support services.
Whistl provides the right technology solutions, allowing us to easily integrate with any web-based platform or call programs, which means our agents can quickly schedule appointments and answer your customers' or patients' booking queries on your behalf, just as we would if we worked within the same business as yourself.
With our outsourced customer services, we can provide fully tailored solutions for your business needs. We know that your customers and patients calls are critical to your business, however many of your team have multiple responsibilities. Whistl takes the pressure off your teams, so they can focus on their core responsibilities while we look after your calls.
Examples of our Healthcare call services can include:
Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound customer service management could be the solution.
Outsourcing your customer calls and customer service needs provides a range of functional and financial benefits for health, care and wellbeing businesses, of all sizes:
Read more benefits of outsourcing a customer service call centre
