International Delivery Update

Information update as of Friday 15th January 2021

Whistl would like to reassure our customers that it's business as usual for Whistl International. Despite some delivery challenges in key countries we are still collecting, processing, and injecting all untracked and tracked items into final mile carriers to all countries that remain open for the passage of commercial movements.

Some International Carriers are experiencing delays with a number of countries canceling flights between Europe and the rest of the World. 

For more details on each country, please see below: 

General Service Update

Key Region / Country

Latest View / Update

EU Border Delays

There have been visible delays at a number of EU borders in excess of 4 days. It has been advised this is due to post BREXIT implications related to systems and physical paperwork non-compliance which is impacting across the industry.


Europe General (EU)

Due to continuing COVID restrictions and higher volumes, it is expected most areas in Europe are seeing a 72hrs delay in service

Ireland (EU)

Delays of up to 1-2 days have been advised in the country again by multiple carrier partners. It is expected delays experienced are due to COVID restrictions and heavier than normal volumes

Spain (EU)

Due to extensive snowfall, there have been 3-4 day delays to services in-country

Italy (EU)

Continued in-country service delays of 72hrs advised across multiple areas due to restrictions and heavier than normal volumes


A number of suspended delivery areas in Italy due to National lockdown

  • Camastra (CAP 92020) - in the Caltanissetta area
  • Misilmeri (postcode 90036) en Ciminna (90023) - in the Palermo area
  • Vittoria (CAP 97019) en Acate (97011) - in the Ragusa area
  • Cesarò (98033), Bronte ( 95034), Maniace (95030) en San Teodoro
    (98030) - in the Catania area
  • Pallagorio (88818) - in the Cosenza area
  • Cotronei (88836), Isola Capo Rizzuto (88841) en Mileto (89852) - in the
    Catanzaro area
  • Bagnara Calabra (89011), Platì , Bruzzano Zeffiro (89030) en Cardeto
    (89060) - in the Reggio Calabria area
  • Postal code reopened: 97013


Service delays continue at both airlines and customs due to COVID restrictions. There is at least 6 days delay advised across a number of gateways.

Australia (ROW)

Service delays of at least 10 days are still advised due to enhanced COVID restrictions with reduced gateway access (specific delays mentioned in VC/MEL regions)

New Zealand (ROW)

Services delays of 10 days continue to be advised

Canada (ROW)

It has been notified by a number of carrier partners there continues to be severe delays of up to 15 days going into Canada on both Tracked and Untracked services

Import to UK via Port of Felixstowe

Severe delays continue to be advised on goods coming into the UK via the Port of Felixstowe

China Import to UK via AIR

Due to EU / UK COVID restrictions and reduced levels of passenger flights, it is expected to see a continued impact on airline capacity on goods coming into the UK

China Import to UK via Sea

With reduced airfreight costs and significantly reduced capacity, the Chinese market has increased the use of Sea Freight options on goods coming into the UK. Currently, there are delays at a number of UK Ports which continue to affect service time frames

USA Import to UK

Airlift continues to be affected due to enhanced COVID restrictions and reduced levels of passenger flights impacting air capacity

We have been advised by in-country partners the list of countries below are experiencing delivery delays and disruption.

Airline Cost Increases Advised

Due to shrinking airlift capacity across the world in the light of COVID-19 Impacts, virtually all major airlines still operating have issued additional surcharges to access space.

Affected countries and additional surcharges in place on the following services and formats. 

Rest of World Regions Experiencing Delivery Delays

PLEASE NOTE: on all countries that have stopped services, Whistl will be returning the items back as quickly as possible to the clients if any slip through.

Destinations that are Embargoed where Whistl have not been able to obtain an alternative carrier or the country is not accepting inbound traffic during the pandemic crisis


Whistl has provided key details within our ‘Brexit Guide’ including some of the key requirements needed to ensure clients are ready to ship once we exit the EU.

Brexit Guide and Informations

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