International Delivery Update

Information update as of Thursday 15th April 2021 

Whistl would like to reassure our customers that it's business as usual for Whistl International. Despite some delivery challenges in key countries we are still collecting, processing, and injecting all untracked and tracked items into final mile carriers to all countries that remain open for the passage of commercial movements.

Some International Carriers are experiencing delays with a number of countries cancelling flights between Europe and the rest of the World. 

For more details on each country, please see below: 

General Service Update

Key Region / Country

Latest View / Update

Europe General (EU)

Due to continuing COVID restrictions and post BREXIT Impacts most areas in Europe continue experiencing a 24-48hrs delay in service.
Belgium (EU)

Due to the impact of the third wave of the Coronavirus pandemic, the government has announced a new lockdown from 26 March until at least 25 April 2021. This will cause considerable disruptions to services

Czech Republic (EU)

The Czech Republic has been hit with the third wave of Coronavirus. As a result, the Czech Republic authorities have extended the general lockdown until at least 12 April 2021. Due to the restrictions, quality of service cannot be guaranteed and Force Majeure remains in place until further notice.

Poland (EU)

Polish Post has updated that due to the current COVID-19 situation, the Polish Government has implemented a national lockdown until 9 April 2021, with effect from 20 March 2021 which are expected to cause some delays.

Cyprus (EU)

Reported linehaul congestion reported shipping to Cyprus causing potential delays of 2-3 days

Italy (EU)

Continued in-country service delays of up to 4 days advised across multiple areas due pandemic restrictions

A number of suspended delivery areas in Italy due to National lockdown continue

  • Camastra (CAP 92020) - in the Caltanissetta area
  • Misilmeri (postcode 90036) en Ciminna (90023) - in the Palermo area
  • Vittoria (CAP 97019) en Acate (97011) - in the Ragusa area
  • Cesarò (98033), Bronte ( 95034), Maniace (95030) en San Teodoro
    (98030) - in the Catania area
  • Pallagorio (88818) - in the Cosenza area
  • Cotronei (88836), Isola Capo Rizzuto (88841) en Mileto (89852) - in the
    Catanzaro area
  • Bagnara Calabra (89011), Platì , Bruzzano Zeffiro (89030) en Cardeto
    (89060) - in the Reggio Calabria area
  • Postal code reopened 97013


Service delays continue at both airlines and customs due to COVID restrictions and recent severe weather conditions resulting in up to 3-day delays across a number of gateways. 

Australia (ROW)

Service delays of at least 3 days are still advised due to COVID restrictions with reduced gateway access (specific delays mentioned in VC/MEL regions continue.

Australia Post has advised that extreme weather conditions in New South Wales and Southern Queensland have resulted in extensive flooding. The conditions are expected to worsen over the next few days and may ease by Wednesday 24 March, but ongoing delays can be expected. Australia Post currently has limited delivery to the following postcodes: 2424, 2426, 2427, 4229, 2430, 2440, 2441, 2756 & 2750, 2751 and 2578 (NSW). 4114, & 4207 (QLD) with many Post Offices closed within the affected areas.

New Zealand (ROW)

Services delays of 7 days continue to be advised

Import to the UK via Port of Felixstowe

Delays continue to be advised on goods coming into the UK via the Port of Felixstowe

China Import to the UK via AIR

Due to EU / UK COVID restrictions and reduced levels of passenger flights, it is expected to see a continued impact on airline capacity on goods coming into the UK

USA Import to the UK

Airlift continues to be affected due to enhanced COVID restrictions and reduced levels of passenger flights impacting air capacity

We have been advised by in-country partners the list of countries below are experiencing delivery delays and disruption.

Airline Cost Increases Advised

Due to shrinking airlift capacity across the world in the light of COVID-19 Impacts, virtually all major airlines still operating have issued additional surcharges to access space.

Affected countries and additional surcharges in place on the following services and formats. 

Tracked surchagre 30.03.png

Untracked Surcharges.png

Rest of World Regions Experiencing Delivery Delays

PLEASE NOTE: on all countries that have stopped services, Whistl will be returning the items back as quickly as possible to the clients if any slip through.

Destinations that are Embargoed where Whistl have not been able to obtain an alternative carrier or the country is not accepting inbound traffic during the pandemic crisis

Tracked embargo 30.03.png

Embargo Untracked.png


Whistl has provided key details within our ‘Brexit Guide’ including some of the key requirements needed to ensure clients are ready to ship once we exit the EU.

Brexit Guide and Information Details

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
01628 702 965
Or let us give you some ideas on how we can help you drive your business forward. Tell us a bit about yourself