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International Delivery Update

Information updated as of Thursday 12th May

Whistl would like to reassure our customers that it's business as usual for Whistl International. Despite some delivery challenges in key countries we are still collecting, processing, and injecting all untracked and tracked items into final mile carriers to all countries that remain open for the passage of commercial movements.

Some International Carriers are experiencing delays with a number of countries cancelling flights between Europe and the rest of the World. 

For more details on each country, please see below: 

General Service Update

We have been advised by in-country partners the list of countries below is experiencing delivery delays and disruption.

Affected countries and additional surcharges in place on the following services and formats. 

Key Region / Country

Latest View / Update

Europe General (EU)

Due to continuing COVID restrictions, post BREXIT and IT issues impacts most areas in

Europe are seeing approximately 3-4 days delay in service.


Delays expected in the delivery and processing of mail due to an increase in Covid-10

infections and the associated restrictions impacting operational capability.

Italy (EU)

Minor service delays due to IT issues within Italy.

Bulgaria (EU)

Cargo transportation strike disrupts road traffic in Bulgaria: Media sources on May 10

indicated that transport companies across Bulgaria are on strike, demanding a reduction

in the consumption tax on fuel and the postponement of the extension of the toll system.

Road blockades have been reported in cities including Sofia, Plovdiv, Burgas, Pleven,

Yambol, Dupnitsa, Blagoevgrad, Stara Zagora,  and Chirpan.

Further road disruptions should be expected until the end of the strike on May 18.

Russia (ROW)

We will no longer be able to send any Tracked Parcels or Untracked services

to Russia until further notice. 

Ukraine (ROW) 

All incoming postal items are being delivered as quickly as possible, but delays are to be

expected dependeing on the security situation in specfic places. 

Australia (ROW)

Service delays of at least 9 days are advised due to huge increases in eCommerce

traffic along with the knock-on effects of lockdowns in all states. Flooding and extreme

weather conditions across NSW and Queensland are causing some delivery delays

for items coming in and out of these regions.

New Zealand (ROW)

Service delays of at least 2 weeks are advised due to the ongoing situation in Ukraine

and the suspension of flights over Russia, airlines are having to take alternative indirect routes.

China (ROW)

Service delays of up to 5-7 days are advised due to reduced air capacity to China in

combination with the lockdowns in several regions in China are resulting in very long

transit times.

Japan (ROW)

Service delays of up to 3-5 days are advised due to flight capacity to this destination.

Singapore (ROW)

Delays in the delivery and processing of mail of up to 7 days due to carrier backlogs.

ROW General (ROW)

Due to flight capacity and delays within destination handling we are seeing

3-5 days delay in service in numerous ROW destinations

Fuel Surcharge - You should have received communication via your Account Manager and through the post stating we have to implement a fuel surcharge of 3.3% on certain lanes, starting from Monday 23rd May. A list of lanes affected by the fuel surcharge is attached.

Tracked Fuel Surcharges.jpg

France information 

From January 2022, plastic wrapping will be unauthorised in France, which may impact the volumes you are sending. Please be advised that France is becoming increasingly vigilant about enforcing this law regarding its ban on the use of poly-wrapped items.

Due to shrinking airlift capacity across the world in the light of COVID-19 Impacts, virtually all major airlines still operating have issued additional surcharges to access space.

Airline Cost Increases Advised

tracked surcharge.png

Surcharge untracked.jpg

Rest of World Regions Experiencing Delivery Delays

PLEASE NOTE: on all countries that have stopped services, Whistl will be returning the items back as quickly as possible to the clients if any slip through.

Destinations that are Embargoed where Whistl have not been able to obtain an alternative carrier or the country is not accepting inbound traffic during the pandemic crisis.


Tracked embargo.pngEmbargo Untracked.png

Import One Stop Shop

Whistl supports eCommerce sellers, shipping goods into Europe 

Delivery Duties Unpaid

Not regisitered for IOSS? Shipments will need to be sent on a tracked DDU service.
Delivery Duties Unpaid


Whistl has provided key details within our ‘Brexit Guide’ including some of the key requirements. 

Brexit Guide and Information Details


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