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  • Spot-Light

    Spot-Light

    Spot-light is our new dedicated customer portal for our P&P InSight, International PreSorted and International Registered services. It helps track your domestic eCommerce items to handover, whilst helping you monitor our service quality for these items.

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  • E-Docket

    E-Docket

    With E-docket you can declare your daily mail volumes for each of Whistl’s Unsorted services and allows you to create a unique tray card, which should accompany every mailing.

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  • Despatch Manager

    Despatch Manager

    Despatch Manager is our advanced carrier management system used to power our Tracked services. Despatch Manager helps you track individual items, run reports and despatch items.

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Customer Support

Customer Support Solutions

Our dedicated contact-centre team can help you manage customer interactions from first click to final delivery. With 100 seats, operating 7 days a week, we have the scale and expertise to deliver a premium customer experience across telephone, email or postal communications.

With end to end visibility of all data, our team are able to answer all enquiries swiftly and professionally. At every customer touchpoint from order, delivery, returns or complaints, we are your brand ambassadors letting you focus on growing your business.

The in-house team is flexible and scalable, and we can build a fully bespoke customer support solution to meet your needs.

Benefits

  • Managed Contact Centre – Day to day and campaign based activity

  • Highly experienced team with multi-lingual capabilities

  • Access to internal or external systems for a premium customer service experience

     

  • Accountable performance with set KPIs and bespoke data reporting

Get started with Whistl

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