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  • Spot-Light

    Spot-Light

    Spot-light is our new dedicated customer portal for our P&P InSight, International PreSorted and International Registered services. It helps track your domestic eCommerce items to handover, whilst helping you monitor our service quality for these items.

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  • E-Docket

    E-Docket

    With E-docket you can declare your daily mail volumes for each of Whistl’s Unsorted services and allows you to create a unique tray card, which should accompany every mailing.

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  • Despatch Manager

    Despatch Manager

    Despatch Manager is our advanced carrier management system used to power our Tracked services. Despatch Manager helps you track individual items, run reports and despatch items.

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Logistics Management

Logistics Management Services

As consumer online spending habits evolve, product returns management is an increasingly important part of the ecommerce supply chain. Handling returns quickly and efficiently is crucial to providing an excellent customer experience. Retailers can save significant costs with an effective reverse logistics solution in place, enabling items to be resold or sent back to suppliers.

Choose from our full end to end returns management solution or let us build a bespoke solution to suit your needs, all competitively priced and supported by our experienced team.

We can track delivery from our own internal systems as well as the client's in-house order management systems for full stock visibility and control.

  • Carrier Management
  • Optimised Routing
  • Tracked and Untracked services (UK & International)
  • B2C and B2B distribution
  • Carrier Routing
  • Reverse Logistics

Benefits

  • Smart Carrier selection for customer collection

  • Full integration with UK and International carriers

  • System produced Return Address labels

  • Customer Return item receipts and inspection

  • Recycle Return items to saleable stock or to supplier

  • Fast Customer Service entry for refund or exchange

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