Returns Management Services & Refurbishment Solutions

A seamless product returns experience for your customers to maximise sale-able inventory, with Whistl's bespoke return fulfilment services.

Creating a simple e-Commerce fulfilment product returns solution for both your business and your customers can improve profitability and brand reputation. Whistl offers your business tailored services to meet your brand's needs with our seamless returns processing and management solutions.

We work to your pre-stated product and quality guidelines, for your business this could mean prioritising impeccable condition products for immediate re-sale or refurbishing slightly damaged items before re-entering them into the stock inventory. Whistl's fulfilment returns services can include:

Dedicated, expert product returns teams, to ensure all product are processed efficiently to support both product re-sale and reverse logistics requirements.
Full refurbishment service, including garment steaming for fashion e-commerce fulfilment, shoe cleaning and re-lacing service.
Simple quality checks, inventory logging of returns codes, stock volumes, with package and label service for re-sale.
Ship faulty products back to the manufacturer.

Whistl's outsourced fulfilment services and reverse order processing services allow your business to minimise the overall cost of returns and delivering a hassle-free experience for your online shoppers, retailers or wholesaler stockists.

Whistl's Returned Product Solutions

Whistl's fulfilment returns processing service can include solutions such as:

Inventory logging and management for stock lines and batch requirements
Product repair and refurbishment services
Returns photos for damaged stock
Management and processing for product recalls
Waste management and recycling services
Customer support for product descriptions

Whistl works with your business to minimise customer service contacts on product returns and ensures that your inventory is managed effectively with all available and saleable stock to improve your revenue opportunities.

Product Returns for e-Commerce Retailers

With a range of e-commerce fulfilment services, Whistl helps businesses across the globe save time and money on inventory storage, carrier management and deliveries, alongside product return management and product refurbishment services.

An example of fulfilment order return journey, with return management services from Whistl:

Whistl Fulfilment Returns Process.PNG

For the online customer, make their returns process easy by allowing them to log their return requirements online with you.
Following a simple returns process like outlined, will enable additional analysis of product returns and provide key insights such as common reasons/trends, against specific products.
Give your shoppers options to return their items both locally and conveniently, to ensure swift product returns to minimse lost revenues.
When products are received back to Whistl, we can check the quality against your brand's criteria, log and process items accordingly, allowing new inventory for re-saleable goods.

Whistl, the UK’s leading delivery management company, creating efficient outsourced order fulfilment services for some of the UK’s top retail and e-commerce companies. We manage the whole process, including customer service support and product returns with accuracy and efficiency.

Gain control of your customers' orders.

Whistl can support your business with our tailored fulfilment services

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Full Carrier Integrations for Reverse Logistics

All our internal systems integrate with our logistics carriers for an easy supply chain management and seamless returns service. Whistl can also integrate with your in-house systems to fully support your inventory management.

System Produced Return Address Labels: We make your customer returns easy for everyone with system produced labels.
Smart Carrier Collection from Customers: Our smart systems will choose the most convenient carrier for collection for your customer, at the best price for you.

Product Returns and Quality Controls

All of Whistl's UK fulfilment centres have created teams of quality control experts, to verify products and their condition, before returning stock into the warehouse inventory.

Quality Check Inspections: Customers’ return items are logged and quality checked to meet your criteria for refund processing.
Product Refurbishment Services: With added value services for product refurbishments, items can be cleaned, re-bagged and tagged maximising re-sale opportunities.
Data Capture Using Reason Codes: All data is captured including the reason for returns for quality and research purposes. We can adjust these reason codes to your requirements.
Product Return Analysis: We can create bespoke reports, identifying common reasons for returns, highlighting trends in faulty goods or poorly fitting items for supplier reviews.