Multi-channel Contact Centre Support Available
Call Handling Service
Live Chat Management
Social Media Handling
Whistl’s Travel Contact Centre Services
With Whistl’s tailored contact centre services, your travel, leisure or hospitality business can create more opportunities to engage with your prospective customers. A personalised travel contact centre service will create more confidence in the booking process, saving your potential customers time and creating further assurance in their selections.
Outsourcing contact centre services, to Whistl, will create the needed certainty to thrive throughout the year. We tailor the support your business needs, including solutions such as:
- Dedicated management of inbound calls, so calls are answered and managed effectively.
- Overflow call centre management, taking just a percentage of your calls, from your in-house call centre team.
- Seasonal management for key periods or staffing issues.
- Multi-contact support services for all social media, emails and or live chat queries
Here at Whistl, we know that your customer calls and multi-contact travel operator enquiries are critical to your business, however many of your staff and teams have multiple responsibilities.
Outsourcing your travel contact centre support to Whistl will ease the pressure, so your staff can focus on their core responsibilities, while we look after your customer services support. Whether your requirement is increased inbound calls, emails, social media or live chat, we have contact centre solutions to help.
Common Reasons to Outsource Travel Contact Centre Support, to Whistl
Increased Inbound Calls
Multiple Contact Channels to Manage
Falling Customer Service Levels
Lost Revenue Opportunities
Travel Contact Centre Services, From Whistl:
- Managing inbound mainline/reception calls
- Social media, email, live chat management
- Answering customer queries
- Booking and ticket reservations
- Business to business travel support services
- Inbound suppliers or tour operators customer service
- Multilingual customer support for customer bookings and itinerary modification