Inbound Call Centre Services
Your brand is in safe hands, we focus on quality and detail. Our team works closely with your business to scope your requirements and ensure your objectives are met.
UK-Based Customer Service Solutions for Travel, Leisure and Hospitality
Tailored contact centre services designed to support inbound and outbound customer contact channels.
Whistl offers scaleable contact centre services tailored perfectly to improve the customer experience for your hospitality business
Outsourced solutions for Travel, Leisure and Event Organisations
Travel and Tourism
Leisure Attractions
Conferences and Exhibitions
Sporting Events and Attractions
Arts and Music Events
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500+
Agents
We hire empowered experienced agents
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UK-Based
Multi-site
Nationwide centres providing scalability
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KPIs
Reporting
Dashboard reporting avaiable
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10+ years
Client retention
Partnership approach
Travel and Leisure Contact Centre and BPO Support
Improve your revenue opportunities at every stage
Whistl's contact centre solutions help you focus on business-critical tasks by managing your customer touchpoints. When you partner with Whistl to manage your contact centre services our team of brand advocates work as an extension of your business, from delivering friction-free customer experiences to curating actionable reports for KPI performance.
Discuss your customer service needs
Reporting
Clear reporting against set objectives and KPIs, to help improve conversion rates through actionable insights
Experienced agents
Whistl's agents have a strong tenure and experience across industry sectors
First contact resolutions
Our team of passionate individuals work emotively to resolve issues at initial contact to help keep customers loyal
UK Based
Multiple UK-based contact centres, allowing for growth and peak scalability
When you partner with Whistl to manage your customer experience, we offer flexible and scalable services, including but not limited to:
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Inbound customer calls and enquiries
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Live chat management
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Email management
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Query management
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Customer booking lines
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Data cleansing
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Database management
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Customer satisfaction surveys
Travel and Hospitality Contact Centre Services
Examples of Whistl's flexile and scalable customer experience support services
Multi-channel and Omni-channel Contact Centre Support Available
Customer Services
Email Management
Call Handling Service
Live Chat Management
Social Media Handling
Whistl's tailored contact centre services help your business to support your customers, whether they need agile multi-channel customer service or a complete omnichannel contact centre solution. We ensure that your business goals and ethos are always incorporated into the solutions we deliver for you.
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Customer service support
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Email management
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Call handling service
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Live chat management
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Social media handling
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Performance reporting
CRM Integrations
Whistl’s contact centre services can be fully integrated with leading CRM platforms to ensure that you have full visibility of the sales, leads and general queries that are generated through our call centre services. This ensures that you can carry on the conversation seamlessly, regardless of which channel your customer contacts you through.
Our Contact Centre agents are experienced in using a variety of platforms, and also have experience in using client-owned solutions and systems.
If you have questions about specific CRM integrations, our knowledgeable team would be happy to assist you.
The Benefits of Partnering with Whistl for your Travel and Leisure Contact Centre Support
Support your customers from any channel
Reduce IT and infrastructure costs
Increase operating capacity
Remove fixed staffing costs
Increase flexibility and scale
- case study
As a new business, we couldn't thank Whistl enough for the support and care they've given us at TOCA Social. They give us great advice and have helped us build a smooth Guest contact experience. Most importantly, the Whistl team feels like an extension of our own team, and our Guests have no idea they are dealing with a third-party provider, which says everything about how great a job they do!
Scott Moren-Brown, Director Of Operations
TOCA Social
Best Outsourcing Partnership 2022
Whistl and TOCA were awarded gold in the UKCCF 2022 awards for demonstrating a partnership approach when managing customer contacts. The UKCCF judges recognised the service levels and care of Whistl's agents when acting as an extension of the TOCA business when dealing with inbound guest queries.
Improve your customer engagement across all channels
Improve your customer experience for your Hospitality business with Whistl's Contact Centre services
Outsourced Call Centre Services
Over the last few years, contact centres have steadily increased to support customer service. The cost-of-living crisis continues to drive contact volume as customers seek more help and provide necessary reassurance.
The role of a contact centre is even more crucial and irreplaceable at a time when so many people need help. Our research highlights what your customers expect when they contact you.
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Deals and more information
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Care and support
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Self-service options
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Connected channels
International Logistics Memberships and Accreditations
Contact us to find out more!
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