Maximise Ticket Sales with Contact Centres You Can Count On

Multi-channel and Omni-Channel Contact Centre Support Available

Customer Services

Email Management

Call Handling Service

Live Chat Management

Social Media Handling

Maximise ticket sales with tailored customer service support

Our contact centre team will work to ensure your event and ticket sales are given the right level of support, to maximise every possible sale opportunity. With Whistl, our contact centre agents work as brand ambassadors, a true extension to your box office support team.

Dedicated management of inbound calls, so calls are answered and managed effectively.
Overflow call centre management, taking just a percentage of your calls, from your in-house call centre team.
Seasonal management for key periods or staffing issues.
Multi-contact support services for all social media, emails and or live chat queries

With seamless integrations, Whistl can work directly from your event booking portals to improve registrations, ticket sales and even resolve specific customer queries, as they arise.

Our contact centre team are trained to replicate the service you require of your booking agents, minimising call wait times, social media and email queries. To maximise opportunities to engage with your customers and potential new attendees.

As a new business we couldn't thank Whistl enough for the support and care they've given us at TOCA Social.

They give us great advice and have helped us build a smooth Guest contact experience. Most importantly, the Whistl team feels like an extension of our own team, and Guests have no idea they are dealing with a third party provider, which says everything about how great a job they do!

Scott Moren-Brown, Director of Operations, TOCA Social

When do I need to outsource my event contact centre services?

The customer service team reached capacity
Peak periods are becoming more challenging to predict and manage inbound contacts
Your customers are contacting you through multiple channels and receiving inconsistent support
Staffing issues have resulted in a change in headcount and now have a knowledge gap, which is affecting performance
Some of your contact channels are now falling below your ideal response times
Poor customer service has impacted your revenue opportunities