Customs Clearance Service for International Parcel Delivery

Does your business rely on customs clearance services? Save time and money while strengthening your international delivery performance with the Whistl Group.

Seamless Customs Clearance Services, from Whistl

Providing seamless international delivery solutions for your customers is essential for growing businesses looking to reach new markets, expand their client base and provide excellent customer service. But, with cross-border shipments, navigating customs comes into the mix.

Partnering with Whistl simplifies the process and removes the complexities from imports, so your goods can go from the originating warehouse to the UK hassle-free. We can act as your efficient customs clearance agents in the UK, making it one of the many reasons why global businesses choose to partner with Whistl.

Benefit from Whistl’s experience and expertise as a UK Border Force and HMRC-approved agent to ensure a compliant customs process. Our highly experienced teams will provide the following services to support your cross-border deliveries:

Customs clear your items swiftly and efficiently through the complex HMRC Import procedures
Arrange connections to the onward UK and international carriers (parcel, mail, and haulage)
Provide proof of collections
Relabelling solutions
Breakdown of containers
Storage and returns reporting

Your customers' items will be delivered more efficiently with Whistl’s customs broker services, supporting your business by removing the headache of a complex customs clearance process. After all, we can even answer your customers’ delivery queries on your behalf, so you don’t have to.

Whistl’s Custom Clearance Services Include:

Custom clearance for imported goods
Freight Forwarding Services (Air, Sea, Road, and Rail)
BIRDS (Bulk Import Reduced Data Set) Approval
T1 Authorised Revenue Consignee

Thanks to our approved ETSF site and extensive international partnerships, Whistl is uniquely positioned to provide customs clearance services, handling, and final mile delivery solutions for mail and tracked parcel services.

challenges with international parcel delivery

So, what is Whistl's international customs clearance process?

Provide your customers with a faster and smarter delivery option; with Whistl as your customs clearance broker, we can manage the whole import customs clearance process.

Pre-Alert & Goods Manifest

Trader sends pre-alert and manifest of shipment items for import into the UK. Manifest includes product values, commodity codes, VAT, and more.

Fly or Ship to LHR Airport

The customer/Whistl arranges for goods to be flown or shipped via sea to Heathrow (LHR) airport, using a pre-approved freight provider.

Customs Record Created

Whilst goods are in transit, a customs record and manifest are created. The manifest upload calculates the items' tax and duty within each shipment.

Goods Arrival & Storage

Shipments arrive at an Internal Storage Facility. Once cleared, we transfer to our local External Storage Facility near Heathrow, LHR.

Customs Clearance

We fully manage customs clearance in the UK and make customs entries under our duty deferment account, all on behalf of our import customers.

Customer Pays Duties & Taxes

The trading customer pays Whistl any due duties and taxes, from the imported shipments.

Item Validation

Received goods are validated against the corresponding manifest, at the External Storage Facility.

Dedicated Portal

Download all relevant HMRC documentation and view 'Shipment Status' updates.

Final Mile Handover

We manage the process of the handover of goods, ready for the final mile delivery.

Delivery to Customer

Final destination deliveries are then made to the end customer through our trusted partners.

Whistl's Cross-Border Consumer Trends Guide: International Consumer Buying Behaviours

Whistl's Cross-Border Consumer Trends Guide

Read here

International Parcel Delivery Management Services

When choosing Whistl as your customs clearance agent, your parcel deliveries are all managed under one arrangement. This means you benefit from:

A Dedicated Account Manager
An Online Portal for Shipment Status updates and HMRC document downloads
Simple payment and invoicing
Access to Whistl Carriers network and fulfilment and contact centre support

Whistl provides continuous movement of business goods for international parcel deliveries across the globe, ensuring the end customers seamlessly receive their goods and purchases in their markets. Whistl's reliable parcel delivery options include international parcel tracking services (if required) and a fully managed customer returns process from a range of countries.

Whistl's account managers work with you to navigate the complexities of international parcel delivery services and find the right solution based entirely on your delivery needs.

Speak to a member of the team

Does Your Business Ship Parcels Internationally?

Avoid the frustration of delays at customs, with Whistl's International Gateway Service. Full-service custom clearance and import solution for brands, wholesalers, and retailers.