Coronavirus Updates

March 2020

Find all the latest company updates regarding the current Coronavirus pandemic here.

A messages from our CEO, Nick Wells - 24/03/2020 

Dear Customer,

Due to the unprecedented times we find ourselves in I wanted to let you know the actions that we have taken to ensure the well-being of our employees and you our customers, in response to the growing threat from Coronavirus.

I wanted to reassure you that we have in place a business continuity plan that outlines specific steps the Whistl Group has and continues to take, to safeguard employees’ and our customers’ health and well-being. At the same time also ensuring that we have the ability to maintain fundamental operations and continue providing essential services to you our customers.

As you know our core business is part of the postal sector and the Government has attributed “Key worker status” to the postal sector and therefore to the Whistl Group. So in essence we are vital to keeping the communication flow running throughout the UK during these exceptional and challenging times.

We have implemented and are continually updating our business continuity plans in line with the evolving guidance from Public Health England and the Government.

The plans that we have in place are committed to ensuring that our service to you remains as uninterrupted as possible and have taken the following measures:

  • Provision of additional resource to cover processing, collections and handover
  • Working closely with Royal Mail to help facilitate and achieve consistent handover at IMC’s
  • Working with our parcel carrier partners to provide alternative solutions to reduce any impact on deliveries
  • Offering customers that our drivers will load their vehicles unaided to reduce contact
  • Asking customers who use our small van collection service to leave collections in a safe place, near the entrance of your building to avoid too much interaction between our drivers and your staff.
  • Frequent and consistent customer communications

Whistl is a people business and we are doing everything we can to ensure that our employees operate to the best of their ability in a safe and supportive environment.

We have put in place a number of measures to ensure the welfare of our employees which include.

  • Ability to work from home if their role is able to do so
  • Daily communication to all staff on any changes.
  • Regular calls to staff working from home to check on their wellbeing.
  • Social distancing in all sites where it is necessary for employee to be present on site
  • Letters to support employee’s status as key workers.

Our commitment to you is that we will work with you to ensure that we do everything we can to help you to operate during these current extreme circumstances.

Please do not hesitate to speak to your account manager if you have any questions and we will keep you up to date on developments that may affect how we work with you during the Covid-19 crisis.

Thank you for your continued support of the Whistl Group and we wish you and your family’s good health and stay safe.  

Kind regards

Nick Wells



Latest update - 20/03/2020 11:54 

Key Workers – government list released

Yesterday the government released the list of key workers in critical sectors who will be prioritised for education provision if required. The list included those in postal services and deliveries which is reassuring for you our customers and for Whistl as this will help support our business continuity plans. It will also help to support the continued communication requirements of your business.

For any inbound and outbound international updates please visit this page here.

Latest update - 19/03/2020 14:19

As you are aware it is a rapidly developing situation with Coronavirus and here at Whistl we wanted to update you on the current preparations and decisions we are making. 

Firstly, we want to reassure you that although the current situation is challenging and uncertain for everyone, we are taking it very seriously and taking all necessary steps to protect the continuity of service that we provide.

What have we done at Whistl

Here at Whistl we always strive to provide the best possible service to you our customers. Under the current circumstances we have reviewed what we do and have put plans and processes in place to further protect our colleagues and our business, ensuring we continue to deliver a good and robust service for you.

Continuity of Service

  • All our depots remain open and we are processing as normal with all the advised precautionary steps being taken.
  • We are working with all our suppliers to prepare for a potential drop in staffing levels to ensure continuity of service
  • All our preferred cleaning suppliers have confirmed they have good levels of stock and we have products available in all our sites to maintain good levels of hygiene. We have also put preparations in place for potential deep cleaning should the need arise following government guidelines

Protecting our workforce 

  • We continue to issue regular/daily communications to all our internal and front-line colleagues based on the latest government guidelines. We have limited all non-essential travel with immediate effect and have instructed all face to face meetings to be switched to Skype or alternative ways of holding group discussions.
  • Where a role allows we are encouraging our colleagues to work from home. However, all offices are being kept open to ensure those that need access to office facilities are able to do so.
  • Anyone who is displaying symptoms or lives with someone displaying symptoms, however mild, are now self-isolating in line with government guidance.

At Whistl we are keen to keep you updated on Whistl’s progress as the crisis develops and our plans evolve.  Our commitment to you is that we will provide regular updates on our website to ensure that you are kept informed of the steps we are taking to protect our service to you. In addition, we will communicate via email or your Account Manager on changes that impact on specific elements of our service or are specific to you as individual customers.

We will continue to keep you updated on what we are doing, but if you have any queries please contact your Account Director.

Latest update - 18/03/2020 12:00

In these extraordinary and challenging times, and as organisations across the world respond to the outbreak of the Coronavirus, we want to update you on what Whistl is doing to continue to deliver our services to support you.

The health and safety of our team has always been our top priority, so as of today, all of our customer service, sales and back office teams will be working remotely. We will continue to provide the full professional support our customers expect, and at this stage there will be no change in service.

We are making every effort to push your items through our network and into our Tracked carrier partners and Royal Mail, as quickly as possible and there is currently no risk to our service levels. We have Business Continuity plans in place to mitigate any impact to our network and we will continually review these as the situation develops.

Handover & Delivery

Tracked Domestic & International items: We do not envisage any issues with handover to our Tracked Domestic and International carrier partners.

UK Deliveries 

Domestic Carriers are not experiencing any delays in delivering parcels into areas within the UK.

International Deliveries 

International Carriers are currently experiencing delays with a number of countries cancelling flights between Europe and the rest of the World. Countries within the EU are shutting borders and some are or have gone into lockdown. This means that almost all international mail and parcels will be delayed regardless of country of destination as many pass through EU borders. Please click here for a detailed update on mail and goods shipped from the UK to EU and ROW destinations.

Mail, Part Tracked and Untracked items: Whistl have successfully been able to handover mail to all of the 36 Royal Mail Inward Mail Centres (IMC’s) so far.


Currently, no collections have been impacted.

We are in close communication with our transport and operations teams to provide you with an update on collections affected as soon as we know.

Our Customer Service team will continue to work with you to re-arrange or adjust your collection requirements should your business need to make the necessary changes to production.

In preparation for continued changes, we have taken the following actions to mitigate any impact on our customers. They include:

Provision of additional resource to cover collections and handover
Working closely with Royal Mail to help facilitate and achieve 100% handover at IMC’s
Putting in place a contingency plan for additional/alternative consumables to be supplied to customers.

If you wish to make any changes to your normal collection due to the current conditions please contact your Internal Account Executive in the Customer Service Team.


Please be rest assured of our commitment of providing you with the best possible service through these very challenging times.

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