Customer Satisfaction Survey results 2018

The results from our 2018 Customer satisfaction survey are in!

Knowing what our customers think of our service is very important to us and it’s great to know that 80% of our customers are satisfied or very satisfied. Since the last customer survey we’ve strived to make improvements and it’s wonderful to see this reflected in your comments.  The survey also highlights areas that require improvements and these insights are just as vital to us.

Results and our promise

What our customers have to say

“Our mail gets delivered on time with minimal impact to internal stakeholders, feedback from our mailing house suppliers is positive.” 
Trevor Janes, Tesco Stores Limited

“Our Account Director keeps us up to date with the changes in the market and Royal Mail initiatives” 
Deb Mallen, Homeserve PLC

“Willing to work alongside us to achieve a great level of service. More adaptable and commercial than other partners. All still at a great price.”
Sam Vesey, Music Magpie

Next steps

It doesn’t stop here. Your honest feedback will help us continue to improve the way we work.
- The results from the survey have been shared with relevant departments and members of staff 
- We are focusing on areas that didn’t meet our expectations
- An action plan will be created to tackle any issues

Thank you

Thank you to everyone who took part in the survey. All your comments, positive or negative, help us gain a better understanding of customer experiences and improve our offering to you.