Customer Satisfaction Survey results 2019

December 2019

The results from our 2019 Customer satisfaction survey are in!

It’s very important for us to understand how we’re doing and what we can do better so every year we invite our valued customers to take part in our Customer Satisfaction Survey.

We’re delighted to hear that 82% of our customers are satisfied or very satisfied with the way we do business.

What our customers have to say


“Overall great customer service from the team” Ivy McCulloch, Xerox (UK) Limited

“…Everything has gone smoothly in the past year…We cannot think of any way in which the service to us could be improved.” Charles White, RAF Seletar Association

“Collections are well managed, queries dealt with promptly, invoicing is clear and accurate, service is excellent.” Russell Farley, Torbay Council

Next steps

It doesn’t stop here. Your honest feedback will help us continue to improve the way we work.
- The results from the survey have been shared with relevant departments and members of staff 
- We are focusing on areas that didn’t meet our expectations
- An action plan will be created to tackle any issues.



Thank you ...

... to everyone who took part in the survey. 

Your views and thoughts will be used to provide you with a better service and products.

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