Home is where the Contact Centre is

August 2020

Flexible Contact Centre Services

Customer service can often be one of the most difficult tasks in a business. As an organisation grows, there are more customers to deal with, meaning more demands, more queries, and more customer tickets.

As a result, more and more companies are turning towards outsourcing their customer service calls to companies. With many agents now working from home here are some of the benefits:

  • Reduced costs

Choosing to outsource customer service to work-at-home agents rather than hiring additional staff keeps your overheads low as there’s no need to spend more money on equipment, larger premises, electricity, or other overhead costs.

  • Broader talent pool

Maximising the chance to match agent to customer need whether this is a language need or technical support, improving call resolutions and customer satisfaction.

  • Increased availability

By working at home, agents are more available to work around other commitments, offering extended hours without increasing headcount.

  • Better balance

Call volumes can be shared across the workforce creating a better balance in costs and call volumes to each call agent.

  • Improved flexibility

You can easily take on additional members of staff when call volumes are higher during seasonal promotions and new product launches.

If you’d like to find out how outsourcing your contact centre to Whistl can help you save money, enquire to see how we can help your business. 

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