Home is where the Contact Centre is
Flexible Contact Centre Services
Customer service can often be one of the most difficult tasks in a business. As an organisation grows, there are more customers to deal with, meaning more demands, more queries, and more customer tickets.
As a result, more and more companies are turning towards outsourcing their customer service calls to companies. With many agents now working from home here are some of the benefits:
- Reduced costs
Choosing to outsource customer service to work-at-home agents rather than hiring additional staff keeps your overheads low as there’s no need to spend more money on equipment, larger premises, electricity, or other overhead costs.
- Broader talent pool
Maximising the chance to match agent to customer need whether this is a language need or technical support, improving call resolutions and customer satisfaction.
- Increased availability
By working at home, agents are more available to work around other commitments, offering extended hours without increasing headcount.
- Better balance
Call volumes can be shared across the workforce creating a better balance in costs and call volumes to each call agent.
- Improved flexibility
You can easily take on additional members of staff when call volumes are higher during seasonal promotions and new product launches.
If you’d like to find out how outsourcing your contact centre to Whistl can help you save money, enquire to see how we can help your business.
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