Should You Choose Tracked or Standard Parcel Delivery Service?

March 2017

For little and large businesses across various industries, there are many decisions that need to be made when organising deliveries to clients and customers. One of the main ones is whether to arrange tracked or untracked parcel delivery.

What are the benefits of tracked or untracked parcel delivery services? 

There are benefits to both types of parcel delivery services but you may find one suits your business model and requirements better than the other. If you’re unsure which to choose, consider the differences and advantages between the two, to decide which is best for your business needs.  


Tracked Delivery
Tracked parcels delivery is sometimes confused with signed for delivery, but there is a difference between the two. With signed for delivery, it only shows where a parcel is once it has been signed for, there is no visibility en route. Whereas with parcel tracking you can view where the package is and its delivery progress along the way.

At Whistl, our postage and parcel tracking services include a wide range of options, whether it’s for part tracked letters to fully tracked parcels for next day delivery. Working with selected carrier partners, first-time delivery success is easily possible with our tracked services.  

The main benefit of tracked parcel delivery services is that they provide peace of mind or e-commerce business, and for your customers. Many clients and customers will be encouraged by parcel tracking options, especially if they require products quickly. Such visibility also presents your business as trustworthy and reliable, as well as creating opportunities to contact customers with new offers and information. Plus, it eliminates wasting time and finances answering customer enquiries about the location of their orders.

Ideal for...
Businesses selling expensive products will especially benefit from parcel tracking, as both customers and the company will really want to ensure items get delivered safely. Large retailers hoping to streamline their delivery processes and make it as easy as possible to keep tabs on many deliveries will make the most of tracked deliveries too. With one invoice, a range of formats, optional delivery days, and more, this can make parcel tracking a lot clearer for big online retailers and e-commerce companies. Those selling via Amazon and eBay can use tracked services to give their customers a premium delivery experience.    

Create more clarity for your customers and your return on investment with our diverse portfolio of domestic and international parcel shipping solutions. 

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Standard Parcel Delivery
With a standard parcel delivery service, there is tracking or visibility of where the package is during the delivery process, but it can be easier to manage for businesses dealing with high volumes of parcels on a regular basis. With Whistl’s parcel delivery services you have more choice available. We can make the process more streamlined by collecting your items, processing and sorting them before taking them to the nearest Whistl depot before handing over to the selected delivery partner, to make the final delivery of the items to your customers.

Large letters and parcels of various shapes and sizes are eligible for a standard parcel delivery service. If you don’t have urgent products that need sending out, or customers relying on being able to watch their deliveries, then a standard parcel delivery services may be the best option.   

A standard parcel delivery service is a lot more cost-effective than a tracked service, providing a lower cost option that is perfect for businesses sending out many small goods regularly. For large letters as well, if there is no need to keep tabs on them, using an 'untracked' service can save your business money if it requires small package and letter deliveries often. Deliveries go through essentially the same process, just with different service level options and without the additional costs attached to the tracking portal.

Ideal for…
Ecommerce firms and online retailers operating on a smaller budget or looking to keep costs low will benefit most from untracked parcels delivery. As will businesses that have a large existing customer base and do not need to build trust through tracked services. They can also be best for businesses sending out large volumes of letters and/or small parcels, not just for being cost-effective also saving you time and space.

Discover which option is best for your businesses requires, to keep customers happy, and create a smooth delivery process for everyone.  

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