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International Parcel Delivery


The Import One-Stop-Shop (IOSS) was created to facilitate and simplify the declaration and payment of VAT for distance sales of imported goods with a value not exceeding EUR 150.

The IOSS facilitates the collection, declaration, and payment of VAT for sellers that are making distance sales of imported goods to buyers in the EU.

The IOSS also makes the process easier for the buyer, who is only charged at the time of purchase and therefore does not face any surprise fees when the goods are delivered.

If the seller is not registered in the IOSS, the buyer has to pay the VAT and usually a customs clearance fee charged by the transporter at the moment the goods are imported into the EU.

Learn more about IOSS and registration

Sending goods into the EU and IOSS

To make the buying experience hassle-free for the end customer, the retailer (the shipper) is responsible for paying the taxes and duties.

In most cases, the eCommerce retailer will apply these fees at checkout and directly collect payment from the buyer.

  • Buyer has the reassurance and protection for unexpected taxes and duties
  • Encourage new sales, by actively promoting solutions on website and market seller platforms.

Whistl also offers a Tracked Non-IOSS Delivery Duty Paid option. Click here to start your enquiry.

International e Commerce Parcel Delivery

For more information on IOSS solution, or for a bespoke quotation

Contact us today

Whistl's IOSS Process

Outlined below are the steps involved to ensure the most effective tracked parcel delivery solution for you and your customers.

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Please note: Whistl can not provide any form of guidance or advice on TAX or VAT to customers. For details on these subjects please seek independent professional VAT & Tax advice. 

Whistl enables businesses and brands to expand into new markets with international shipping solutions

Retail and e-commerce companies need solutions to ensure their goods reach their customers, sometimes this can require multiple deliveries, in a single day. Whether you are importing or exporting items, by working with Whistl you have the benefit of our expertise and unique partnerships to ensure compliant customs processes and options for taxes and duty payments. 

Your customers' items will be delivered more efficiently with Whistl. We manage and support your business by taking away the headache of the complex clearance process. 

Find out more

Parcel Management For Retailers

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