International Parcel Delivery with a Customs Clearance Service

Avoid the frustration of delays at customs, with Whistl's International Gateway Service.

A Seamless Customs Clearance service for your International Parcel Deliveries 

As your business expands, so do the locations and countries of your customers.

Whistl operates in collaboration with UKP Worldwide, an Authorised Economic Operator. Your business will benefit from our unique gateway clearance service and final mile delivery for shipments of printed matter and e-Commerce goods' into the UK.

Our customers can even access a fully managed returns solution giving visibility and reassurance on all items, returning to the UK.

That's a fully managed delivery process to your end customer, avoiding any unnecessary delays, all through one point of contact.

So what is Whistl's International Customs Clearance process? 

A UKP and Whistl collaboration allowing for a seamless transition of goods through the UK Border, through customs and even the final mile delivery.

Whistl manages the whole process, to provide a faster and smarter delivery option, to your customers.

Pre alert

Pre-Alert & Goods Manifest

Trader sends pre-alert & manifest of shipment items for import into the UK. Manifest inc. product values, commodity codes, VAT, etc.

Goods flown

Goods are Flown to LHR Airport

The customer/Whistl (if agreed) arranges for goods to be flown to London Heathrow (LHR) airport, using a pre-approved freight provider

Record created

Customs Record Created

Whilst goods are in flight, a customs record and manifest is created. The manifest upload calculates the items tax and duty within each shipment.

Good arrival

Goods Arrival & Storage

Shipments arrive within our Internal Storage Facility, once cleared we transfer to the local External Storage Facility (near Heathrow, LHR)

Customs clearance

Customs Clearance

We fully manage the clearance of goods and make customs entries under our duty deferment account. All on behalf of our import customers

Pays taxes

Customer Pays Duties & Taxes

The trading customer pays Whistl any due duties and taxes, from the imported shipments

whistl difference 04@2x

Items are Scanned

The received goods are scanned at the External Storage Facility (near Heathrow)

Utility importance of customer service

Item Validation

Received goods are validated against the corresponding manifest, at the External Storage Facility

Final Mile

Final Mile Handover

We manage the process of the handover of goods, ready for the final mile delivery


Delivery to Customer

Final destination deliveries are then made to the end customer, through our partners

Perfect for businesses, brands, wholesalers, and retailers who need a full-service import customs clearance service.


AEO Accredited

Providing a fully auditable supply chain

Goods flown

Heathrow Location

15k sq ft facility, next to the UK’s busiest airport


ETSF Accredited

Border Force certification for HMRC standards

Providing continuous movement of your business goods (even post Brexit), both to and from the EU

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International Business Parcel Delivery Services

No matter where your customers live, Whistl offers flexible international courier service solutions, including our international gateway service for businesses. Importing items into the UK and worldwide export solutions including direct access into the USA, in partnership with UKP Worldwide. 

  • Providing a comprehensive and complete address lookup before the shipment leaves for the USA, reducing non-delivery and lowering returns rates.
  • A fully managed returns service from the USA out of UKP’s New Jersey facility.

Whistl's reliable parcel delivery options include tracked and untracked service, as well as a fully managed returns process from a range of countries. 

To navigate our wide range of parcel delivery services, Whistl's account managers work with you to find the right solution, based entirely on your delivery needs.

Find out more 

International e Commerce Parcel Delivery

Looking to send items to your customers in the United States of America?

Find out how Whistl can help

Speak to us today

How does Whistl enable businesses and brands to expand internationally? 

Retail and e-commerce companies can be sending their customers products daily, sometimes multiple deliveries in a day. Whether you are importing or exporting items, by working with Whistl you have the benefit of our expertise and unique partnership with UKP Worldwide, ensuring a compliant customs process. 

Your customer's items will be delivered more efficiently with Whistl. We manage and support your business by taking away the headache of the complex clearance process. 

Find out more

Parcel Management For Retailers

We're here to help!

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
01628 702 965
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