What do Customers want from a Contact Centre?
Customer service is vital to your business and can underpin your company's reputation. Whistl has conducted a research study of the UK population, to understand customers perceptions of contact centres, how and when they make contact with them.
This insight should allow your business to better shape your customer relationships and your contact centre team.
Our research-based study gives an insight into what the UK's preferences are for contact centres. Businesses that tailor their offering to meet customer expectations will increase customer loyalty and satisfaction scores.
In our research study you will read about:
- Demographics: who contacts contact centres and why
- What defines a good or bad contact centre
- Creating useful interactions with callers
- How to meet and exceeding customer expectations
Fill in the form below to access the study, influencing stronger growth for your business