Ecommerce entertainment giant musicMagpie is the world’s largest seller of products on Amazon and eBay ranging from CDs and DVDs to games, Lego® and books.
Since 2012, Whistl has collaborated with musicMagpie in its endeavour to meet huge delivery demand from shoppers all over the world; maintaining great value service, a low average selling price while still meeting customers’ expectations and those of the marketplaces they trade in.
Whistl devised a cost effective bespoke solution for delivery of musicMagpie’s large letters, packets and parcels enabling them to maximise use of its own internal sortation process to deliver a cost-effective service when fulfilling customer orders 24/7.
As a result, there was a significant reduction in cost of delivery with quality of service maintained in the UK and globally. musicMagpie was the first business in the world to pass 5 million in eBay feedback, and continuing to work with Whistl has only helped to secure future milestones. What’s more, musicMagpie’s current on-time delivery metric for eBay is well within their parameters for top-rated seller status!
The Whistl team have always strived to learn our business so that they can work with us to build our business. All levels are extremely professional and helpful – from van drivers to account management to the senior leadership team. As with any business relationship, there have been times where we have encountered issues, but Whistl have always strived to assist us in reaching a resolution. It is refreshing to work with a team that is commercially driven, but who genuinely seem to care about our business and its success.
Head of Platforms & Pricing