Providing a flexible and professional approach to J Parker's

A family business for over 70 years, J Parker’s is one of the leading plant and bulb companies in the UK.

Following a successful trial, Whistl began working with J Parker’s in December 2022, providing inbound support services in the evenings and weekends, with daytime overflow during their peak time.

Regular updates and close contact ensures we provide the best first-call resolution to reduce pressure on the in-house team at J Parker’s whilst offering seamless service to their customers.

We have been extremely impressed by the service offered by Whistl. Onboarding was a breeze, the team are brilliant and our customers have been pleased with every aspect of the interactions they have had with the Whistl Contact Centre team. We have been particularly pleased with how flexible and accommodating the team have been and their professional approach to challenges.
Ben Baggett, Head of Customer Experience J Parker’s