Inbound Call Centre Services
Your brand is in safe hands, we focus on quality and detail. Our team works closely with your business to scope your requirements and ensure your objectives are met.
UK Contact Centre Solutions for improved customer service
Tailored contact centre services designed to support inbound and outbound customer contact channels.
Customer Success
Fully managed customer experience services across all channels for different industries and brands
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350+
Agents
Empowered customer-experience
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UK-Based
Multi-site
Flexible and scalable services
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KPIs
Reporting
Dashboard reporting avaiable
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10+ years
Client retention
Partnership approach
Support your customers with agile multi-channel customer service or a complete omnichannel contact centre solution. No matter the daily number of inbound contacts received, you will receive a tailored approach to match your brand values and ethos. With highly experienced agents every conversation is empathetic and intelligent.
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Customer service support
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Email management
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Call handling service
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Live chat management
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Social media handling
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Performance reporting
Contact Centre Services
Support for all inbound customer service needs
Best Outsourcing Partnership in 2022
Whistl and TOCA were awarded gold in the UKCCF 2022 awards for demonstrating a partnership approach when managing customer contacts. The UKCCF judges recognised the service levels and care of Whistl's agents when acting as an extension of the TOCA business when dealing with inbound guest queries.
CRM Integrations
Whistl’s contact centre services can be fully integrated with leading CRM platforms to ensure that you have full visibility of the sales, leads and general queries that are generated through our call centre services. This ensures that you can carry on the conversation seamlessly, regardless of which channel your customer contacts you through.
Our Contact Centre agents are experienced in using a variety of platforms, and also have experience in using client-owned solutions and systems.
If you have questions about specific CRM integrations, our knowledgeable team would be happy to assist you.
Outsourced Call Centre Services
Whistl handles your customer contacts by phone, email, social media, chatbots and more, providing help on topics from stock availability to order dispatch and delivery. This is backed by our team of contact centre experts who have built up invaluable customer experience from working with a diverse range of clients across multiple campaigns.
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Inbound call centre
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Direct response call centre
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Bureau call centre
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Overflow call handling
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Out-of-hours call handling
Contact Centre Support for Customer Engagement Channels
Improve your revenue opportunities at every stage
Whistl's contact centre solutions help you focus on business-critical tasks by managing your customer touchpoints. Outsourcing your contact centre services to Whistl means our team becomes your team. We become an extension of your business, from delivering friction-free customer experiences to curating actionable reports for KPI performance.
Omni-channel Contact Centre
Reporting
Clear reporting against set objectives and KPIs
Experienced agents
Whistl's agents have a strong tenure and experience across industry sectors
First contact resolutions
Our team look to resolve issues at initial contact
UK Based
Multiple UK-based contact centres, allowing for growth and peak scalability
Why Outsource Contact Centre Services to Whistl?
Providing tailored contact centre solutions for forward-thinking businesses and brands.
Whistl is one of the UK’s most respected providers of outsourced contact centre services. Specialising in bespoke inbound customer service management to fulfil our customers' short and long-term business objectives.
Find out moreBusiness Growth
Whistl takes care of your customer service, so your business has more time to focus on business growth.
First-Contact Resolution
Our expert agents look to reduce the number of customer contacts you receive by focusing on first-contact resolution.
Scalable Services
With more than 500 agents and 3 national sites, we have the ability to scale your team up or down to suit your needs
Dedicated Partners
Our current client tenure averages >10 years, which tells you how passionate we are about delivering outstanding customer service.
The support we get from Whistl is truly amazing. They completely share our ethos of putting our customers first. They’ve also helped us hugely understand our customers through advanced reporting and systems. They’re an invaluable part of our team and most importantly, we know our customers are in good hands.
J. Easter, Head of Customer Service
Micro Scooter
Contact Solution Memberships and Accreditations
Improve your customer engagement across all channels
Improve your customer services with Whistl's Contact Centre services
Contact us to find out more!
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