Call Centre Outsourcing UK: Call Handling and Call Centre Solutions

Create a centralised point for all customer interactions with Whistl's Contact Centre solutions, including call-handling services.

What are Outsourced Call Handling Services?

At Whistl, we offer outsourced call-handling services from our managed call centres here in the UK. These services involve our team members managing inbound and outbound customer communications, including call answering and answering service solutions, on behalf of our clients. Our outsourced call centre services can cover multiple channels, including phone, email, live chat, and social media, providing expert UK call services. 

Our expert agents are focused on delivering high-quality customer interactions tailored to your specific business needs. They strive for a first-contact resolution approach to decrease repeat inquiries and boost customer satisfaction. Our customer service outsourcing solution enables your business to outsource call handling, save on operational costs, scale your services to match call volume, and enhance that all-important customer service.​​​​

What are the Benefits of Choosing Whistl’s Outsourced Secure Call Handling Services?

Outsourcing has many functional and financial benefits for organisations of all sizes and sectors. With our call centre outsourcing services, you can:

• Extend opening hours: By working with call centre outsourcing companies like Whistl, you can extend your availability beyond your usual business hours. This ensures customers can reach you conveniently and at a time that suits them, enhancing customer satisfaction and loyalty.

• Increase flexibility and scale: With Whistl’s scalable solution, your business can adapt to fluctuations in call volume and ensure service quality even during peak times, without wasting time and money hiring and training additional staff. Our flexible overflow call handling service also offers the benefit of scale. You can adjust the level of outsourced support for busier or quieter periods, saving money and reducing customer hold times.

• Remove fixed employment and staff training costs: Outsourcing call handling in the UK eliminates the need for hiring and training in-house staff, so you can slash recruitment and onboarding costs while expanding your team.

• Reduce IT and infrastructure costs: By utilising Whistl’s advanced technology systems, your company can avoid the costs of maintaining an in-house call centre and IT support. Our solutions offer seamless integration with your existing systems, ensuring a smooth transition and efficient operations.

• Increase your operating capacity: Transferring all or part of your contacts to Whistl lets you focus on core business activities while ensuring efficient call management. This enables higher service levels, shorter call and hold times, extended opening hours, and more efficient responses across all required contact services. By outsourcing some or all of your customer support needs, you can be assured of higher customer satisfaction rates. Effective call handling by our team also helps maximise sales opportunities for your business.

• Leverage experienced, empowered agents: At Whistl, we hire experienced agents with extensive industry knowledge. This equips them with the skills to handle inquiries and offer relevant information to callers. A dedicated team supports clients committed to delivering high-quality customer service and sales support.

• Gain access to valuable insights: Whistl can measure key performance indicators to ensure consistently high customer service levels. This allows you to monitor performance and make any necessary adjustments to improve customer satisfaction. Additionally, Whistl provides insight reporting on call reasons, enabling you to identify trends, address frequently occurring issues, and proactively improve your services.

• Improve the quality and consistency of your customer service: Whistl will work with your business to understand your required contact quality levels and ensure that every call or contact is handled with a consistent level of care, delivering excellent service to every customer. Whether it is a call centre call, a response to an email, or a social media message, each contact is handled with the same outstanding service as the last.