Research, Insights and Industry Guides
Whistl provides insights and research studies to enable brands, businesses, and wholesalers better understand customer perceptions, expectations, and the ideal approach on a range of topics relating to delivery management and customer service.
Understanding the Importance of Contact Centre
Through a series of fact sheets, we have detailed the importance of caring and empathy, explain why businesses must prioritise and improve customer service, and what communication tools are the most effective.
The Ultimate Guide to e-Commerce Fulfilment
Whistl has outlined the 10 key stages of e-commerce fulfilment, to ensure you have a strong understanding of all the principles and process intricacies.