Frequently Asked Questions and Answers 

Is the software really free?

Yes! No licence fee, no install or account set-up charges, and free updates whilst ever you are using us and we will also set up simple integrations for free. You also get our customer service support and tracking site, email notifications for your customers, and interactive SMS* (*carrier specific).

Why should I use Whistl group businesses to send my parcels?

We contract with mainstream carriers to allow for the lowest-in-industry unit costs. In other words, you will save money by sending your parcels with the Whistl group. Not only will we drastically reduce the rates you are currently paying by going direct to the delivery provider (e.g. DHL, UK Mail, DX, Whistl, UPS), but we also provide free software to integrate with your current system, whether you are using an eCommerce platform such as Magento, or even your Amazon or eBay store.

Are the services compatible with eBay and Amazon?

Yes, we have a built-in integration that allows you to feed all your order data directly from your seller management tool. Our technical staff are always on hand to help and can visit your premises to set the integration up with you. Once running, you can save ALL orders to either an address book for later use, a shipment screen for editing or send directly to print.

Can you collect parcels from my house or warehouse?

Within the Whistl group, we offer both national and local collections. 

Can we drop off our parcels at a Whistl group site?

Yes, we can accept parcels at any of our sites from clients who have set up an account. For more information on how to become a Whistl group customer please use our contact form 

How does the Whistl group software work?

Our software has been produced using Microsoft’s .NET Framework, and is powered by over 2 million hand-written lines of code… All of which is pretty complicated! In layman’s terms, we produce the data, manifests, and labels to each individual carrier’s IT specifications on our own servers and then provide our clients with an easy-to-use interface through which our discounted parcel services, through which multiple carriers are accessed.

How do I create the required carrier labels?

If you are a medium-to-high-volume user (>20 parcels per day) you will be provided with a label printer and free labels. You may however ship on a lower volume, ad-hoc basis, using our website and print to any media. Some of our Parcelhub clients will bring their parcels to one of our regional locations and we will put the shipments on the website and we print the labels on the receipt of their parcels.

Which Order Management Systems (OMS) is the Whistl group software compatible with?

Our software can be integrated with any Order Management System and also with any Multi-Channel Order Manager (such as NetSuite, Linnworks, ChannelAdvisor, Brightpearl, etc.) The stages and complexity differ depending on the client’s needs and the OMS in use. Anything from a .CSV or XML file to direct database connections can be used to funnel order data into Parcelhub and our boffins will discuss any aspect of your automation process and help with the setup with your IT team for free.

Do I need Whistl group software to use your parcel services?

No. Not all our clients use the desktop software, we provide a website for lower volume users (or trial periods) and also an API that your developers can use to access parcel services and tracking information. Fill out our contact form to receive a callback, to discuss your requirements.

How do I get an account?

Use our online form to get in touch, we will call you back and discuss the best options and costs for your parcel traffic.

Contact Us

Contact Whistl – Please note, we specialise in providing services for businesses sending medium to high volumes of postal items and parcels.

Integrations

eCommerce shipping integrations – The Whistl group has integrations and extensions for your selling platform, OMS, and your WMS.