Enhanced Delivery Management
Minimise the impact of failed deliveries with Whistl’s Enhanced Delivery Management. Working as an extension of your customer service team, we provide parcel delivery support and resolve your customers’ delivery queries for you.
Whistl’s Enhanced Delivery Management Support
With Whistl parcel deliveries, you can enjoy more than just our streamlined delivery management system. Our team of specialist agents can act as an extension of your customer service team, promptly handling delivery-related customer queries on your behalf.
Improve the understanding of your customers’ delivery experiences with our Enhanced Delivery Management system that integrates seamlessly with your customer support software. With tailored reporting, you can quantify the true cost of failed deliveries and measure its impact through changes in your customer satisfaction metrics.
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Confirmation and verification of carrier requests
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Validation of address queries using The Postcode Address File (PAF)
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'Previous delivery attempt' checks
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'Previous attempts at delivery' card confirmation
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GPS location checks
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'Business deliveries attempted during business hours' checks
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Residential deliveries for multi-occupancy locations for checks on required access codes
How Does Enhanced Delivery Management Work?
Using a method called courier mapping, we monitor the path of every parcel sent. Our parcel management experts are ready to step in if any assistance or information is required.
- Each carrier and service within a carrier network has different tracking patterns and scanning events.
- By mapping each service with scan types and sub-types, we can proactively detect and resolve problems by monitoring a parcel’s scan sequences.
- If a parcel receives an unexpected scan or gets lost, our team is ready to steer it back on course.
- Our team can also identify tracking and scan sequences that may signal an item being returned, avoiding unnecessary resending and return costs.
Enhancing eCommerce Deliveries
Lets take a look at an example of a sequence of scans that could result in an issue:
- Outbound and return carriage
- Replacing the item from stock
- Cost of resending the order
- Customer service time
- Time querying issue with carrier
- Team chasing claim/non-payment
By improving your courier delivery management system, you can avoid these issues as an eCommerce seller and be more likely to generate repeat customers.
Looking for Parcel Delivery Solutions
Boost profits and save time with our proactive, hassle-free, and end-to-end multi-carrier delivery solutions.
Delivery Performance Management from the Whistl Group
Our Enhanced Delivery Management services provide parcel delivery support at every step of the delivery journey, improving your customer experience. To streamline your processes, we offer one point of contact for various services, including our innovative carrier and technology integrations and proactive customer service solutions, available under both the Whistl and Parcelhub brands. Whistl provides solutions for large and medium shippers, while Parcelhub partners with SME shippers looking for a more localised collection and bespoke service.
International Logistics Memberships and Accreditations
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