Parcel Returns

Whistl’s consumer parcel returns solution comes with complete journey tracking, to support your business and your customers.

Convenient eCommerce parcel returns service

Drive up-selling opportunities, improve customer satisfaction, encourage loyalty and repeat custom with Whistl’s fully managed consumer returns solutions!

Access a fully managed returns solution with Whistl, allowing your customers to return their unwanted items to their nearest drop-off point or with at-home collection for an instant refund. Benefit from a fully tracked parcel returns solution to improve customer service and loyalty.

The Parcel Returns Process

Consumer requests parcel returns via our consumer returns portal and drops unwanted item(s) at a local drop-off location or arranges a home collection.
The merchant is alerted to the return request and will be able to track the item(s)’s progress through its journey.
Whistl manages the parcel returns process, including label details and scanning event data, through the consumer returns portal, the carrier management system and the carrier directly.
The carrier collects the returned item(s) from the consumer’s home or selected drop-off location, scans the return journey events and delivers to the merchant’s nominated address.
The consumer can receive their refund directly from the merchant, whether that is reimbursement or store credit.

At Whistl, we offer consumer returns as a standard alone service or a full 360 service to support your parcel delivery management solution. Please enquire now to learn more.

1. Consumer requests the return

2. Merchant is alerted

3. Whistl manages the return

4. Carrier collects return item(s)

5. Consumer receives refund

Parcel return options for improved revenue

Parcel Shop Drop Off - Small to medium parcels can be dropped off for a 72-hour return – only available with Print in Store options.
Consumer Pays - Free returns aren’t always the best business decision; choose whether to charge the end consumer for all returns or only in certain circumstances.
Collect from Home - Our next-day collect-from-home option offers a 48-hour return to the merchant.
Store Credit - Offer your consumers store credit instead of a direct refund, improving revenue opportunities.

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Benefits of a managed parcel returns solution

Full tracking visibility of the return journey for your shoppers, your business and even associated retailers, with real-time consumer and merchant notifications.
Enable instant refunds to keep customers loyal and minimise customer service calls.
Complete returns data capture process for monitoring and analysis, boosting understanding consumer shopping behaviours.
Intuitive consumer portal for easy management from both the consumer and merchant, with paperless returns as standard.
Dynamic costing options (‘Free’ or ‘Shipper Paid’) to suit the reason for return, with a maximum usage restriction for free returns based on the consumer’s email address.
Global parcel delivery solutions Export goods internationally or import into the UK with a customs clearance solution. Receive a seamless transition of goods through the UK border.
For consumers: Full visibility of tracking events, up to delivery, and all other information about the return, including an estimated refund time.
Coming soon: Whistl is introducing the ability to maintain and update your branded portal!