Inbound Call Centre Services
Your brand is in safe hands, we focus on quality and detail. Our team works closely with your business to scope your requirements and ensure your objectives are met.
UK-Based Customer Service Solutions
Tailored contact centre services designed to support inbound and outbound customer contact channels.
Flexible and scalable contact centre services tailored to help businesses effectively manage inbound customer contacts and outbound sales
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500+
Agents
We hire empowered experienced agents
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UK-Based
Multi-site
Nationwide centres providing scalability
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KPIs
Reporting
Dashboard reporting avaiable
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10+ years
Client retention
Partnership approach
Multi-channel or Omni-channel Contact Centre Support Available
Customer Services
Email Management
Call Handling Service
Live Chat Management
Social Media Handling
We have been extremely impressed by the service offered by Whistl. Onboarding was a breeze, the team are brilliant and our customers have been pleased with every aspect of the interactions they have had with the Whistl Contact Centre team. We have been particularly pleased with how flexible and accommodating the team has been and their professional approach to challenges.
Ben Baggett, Head of Customer Experience
J Parkers
Contact Centre Services and BPO Support
Improve your revenue opportunities at every stage
Whistl's contact centre solutions help you and your staff focus on business-critical tasks by managing your customer touchpoints. When you partner with Whistl to manage your contact centre services our team of brand ambassadors works as an extension of your business, from delivering friction-free customer experiences to curating actionable reports for KPI performance.
Discuss your customer service needs
Reporting
Clear reporting against set objectives and KPIs, providing insights to contact levels, peak periods and sales conversions
Experienced agents
Whistl's agents focus on a customer-first culture and have a strong tenure and experience across industry sectors,
First contact resolutions
Our team look to resolve issues at initial contact
UK Based
Multiple UK-based contact centres, allowing for growth and peak scalability
When you partner with Whistl to manage your customer experience, we offer flexible and scalable services, including but not limited to:
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Inbound customer calls and enquiries
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Live chat management
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Email management
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Query management
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Booking lines
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Data cleansing
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Database management
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Customer satisfaction surveys
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Outbound sales support
Contact Centre Services
Examples of Whistl's flexile and scalable customer experience support services
Whistl's tailored contact centre services help your business to support your customers, whether you need support for just inbound calls, email management, agile multi-channel customer service or a complete omnichannel contact centre solution. We ensure that your business goals and ethos are always incorporated into the solutions we deliver for you.
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Customer service support
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Email management
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Call handling service
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Live chat management
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Social media handling
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Performance reporting
CRM Integrations
Whistl’s contact centre services can be fully integrated with leading CRM platforms to ensure you have complete visibility of the sales, leads and general queries generated through our call centre services. This ensures that you can carry on the conversation seamlessly, regardless of which channel your customer contacts you through.
Our Contact Centre agents are experienced in using a variety of platforms and also have experience in using client-owned solutions and systems.
Our knowledgeable team would be happy to assist you if you have questions about specific CRM integrations.
The Benefits of Outsourcing Customer Support Services to Whistl
Support your customers from any channel
Reduce IT and infrastructure costs
Increase operating capacity
Remove fixed staffing costs
Increase flexibility and scale
Best Outsourcing Partnership in 2022
Whistl and TOCA were awarded gold in the UKCCF 2022 awards for demonstrating a partnership approach when managing customer contacts. The UKCCF judges recognised the service levels and care of Whistl's agents when acting as an extension of the TOCA business when dealing with inbound guest queries.
Improve your customer engagement across all channels
Improve your Customer Experience with Whistl's Contact Centre Services
Outsourced Call Centre Services
Over the last few years, contact centres have steadily increased to support customer service. The cost-of-living crisis continues to drive contact volume as customers seek more help and provide necessary reassurance.
The role of a contact centre is even more crucial and irreplaceable at a time when so many people need help. Our research highlights what your customers expect when they contact you.
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Deals and more information
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Care and support
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Self-service options
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Connected channels
Contact us to find out more!
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