Inbound Call Centre Services
Your brand is in safe hands, we focus on quality and detail. Our team works closely with your business to scope your requirements and ensure your objectives are met.
Ticketing and Event Call Centre: Whistl's Contact Centre Solutions
Whistl's Contact Centre Solutions offer expert support for managing ticketed sales events. If your events business experiences peak call volumes, our skilled agents provide fully managed customer service support.
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300 Seats
Managed Team
Capacity for more home workers
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UK-Based
2 National Sites
Providing Scalability
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KPIs
Bespoke Reporting
Dashboard Reports Avaiable
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10+ years
Client retention
Partnership approach
What Is Event Customer Service Support?
Outsourced event customer service involves a business hiring a third-party company, such as Whistl, to manage event-related customer service tasks as a strategic approach to enhance the scope and quality of its customer support. We can handle ticket inquiries and sales, provide event information, and address customer queries to boost the overall customer experience. This allows businesses to continue focusing on the core aspects of event planning and execution.
You may consider investing in outsourced event customer service if:
- Your customer service team has reached capacity
- Peak periods are becoming more challenging to predict and manage inbound contacts
- Your customers are contacting you through multiple channels and receiving inconsistent support
- Staffing issues have resulted in a change in headcount, and we now have a knowledge gap, which is affecting performance
- Some of your contact channels are now falling below your ideal response times
- Poor customer service has impacted your revenue opportunities
If you’re an events manager who needs a reliable outsourced customer support provider, look to Whistl to ensure your inbound calls are handled consistently.
Ticket Sales and Event Custommer Support Services
Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound customer service management could be the solution. Choose from a range of contact centre services.
Omnichannel Contact Centre
With multiple options to reach your business, take the customer service pressure off your business by outsourcing your omnichannel contact centre to Whistl.
Direct Response Call Centre
Make sure that your direct response media campaigns produce the desired results by utilising specific call solutions.
Bureau Call Centre
A shared resource across multiple clients. Whistl's bureau team is ideal for irregular or low to medium call volumes.
Overflow Call Handling
Providing an extension of your existing contact centre, our team is available at times your customers need extra support.
Out of Hours Call Handling
Improve your call handling opportunities across the day and night wth Whistl's out-of-hours call handling service.
Omnichannel Customer Service Support
Our streamlined customer service support team can address all social media, email, and live chat queries. This enables seamless communication across multiple channels, so your customers can always reach you on the channel of their choice.
Examples of events and ticket sales contact service can include:
- Charity and fundraising events
- Conferences and meetings
- Corporate hospitality
- Exhibitions and trade fairs
- Festivals and cultural events
- Leisure attractions
- Music events
- Raffle or lottery tickets
- Sporting events
Are you interested in our outsourced ticket sale customer service?
Discuss Your Contact Centre Support
Outsourced solutions for Travel, Leisure and Event Organisations
Travel and Tourism
Leisure Attractions
Conferences and Exhibitions
Sporting Events and Attractions
Arts and Music Events
Benefits of Whistl’s Outsourced Event Customer Service
There are many reasons to partner with Whistl. Check out the benefits of outsourcing event customer service with us below to see what you have to gain:
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35 years of experience
Our contact centre teams are trained to replicate the service you require of your booking agents, minimising wait times for calls, social media and email queries. Our agents boast an average tenure of nine years, meaning they are well-trained to maximise opportunities to engage with your customers and potential new attendees, ensuring exceptional customer service.
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Multi-site UK locations
You can benefit from broad coverage and localised support across multiple UK locations, wherever you are.
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Multichannel and omnichannel support
Wherever your customers are trying to reach you, we can communicate with them. From social media messaging and live chat to email and phone, our agents provide professional services across multiple channels, resulting in a streamlined experience.
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Advanced customer service integrations
With seamless integrations, Whistl can work directly from your event booking portals to improve registrations and ticket sales and even resolve specific customer queries as they arise.
Outsourced Event Customer Service Case Studies
At Whistl, we take pride in doing the job right, which is why so many previous clients have a good word or two to say about us. Look at some of our testimonials and case studies to discover how we help businesses benefit in the long run, including how we helped TOCA Social build a smooth contact experience.
“As a new business, we couldn't thank Whistl enough for the support and care they've given us at TOCA Social. They give us great advice and have helped us build a smooth Guest contact experience. Most importantly, the Whistl team feels like an extension of our own team, and our Guests have no idea they are dealing with a third-party provider, which says everything about how great a job they do!”
Scott Moren-Brown, Director of Operations TOCA Social
Want to improve your customer service levels?
Improve engagement across all channels with our outsourced customer support solutions.