Omnichannel Contact Centre Services

Customer Satisfaction

Empowered Agents

Integrated Channels

Seamlessly Communication

Operational Reporting

Informed Channel Insights

Benefits of Omnichannel Contact Centre Services, from Whistl

Channel integration: Your customers' contact preferences may see peaks in different channels at different times. Create an integrated solution, to make it hassle-free to contact your business, regardless of the channel preferences.
Contact Handling: We can reduce the average handling time of each query making sure your customer is connected to the best agents. Plus, with previous agent routing and transfers, we can connect your customer with an agent they have spoken to previously.
Empowered Agents: Our contact centre agents work as brand ambassadors for your business, with an integrated view of contact history our agents can look to resolve queries in real-time, improving customer satisfaction levels.
Operational Reporting: Understand more about your channel interactions, with omnichannel reporting, for a more informed analysis of contact reasons.
Cost Efficiencies: Reduce the cost of customer service handling, with the flexibility to changes in demand across all channels and improved response times with more first contact resolutions.

End Customer Benefits of Omnichannel Contact Centre Support

Your customers want to connect with your brand on their own terms. Avoid customer frustration with a no barriers to contact channels, with seamless channel integrations your brand has the opportunity for excellent customer service.

Brand experience: From the first contact to the last contact, your customers want to feel important. Ensure this with complete contact history available to your cotact centre agents.
Time and availability: Your customers are busy, thier channel preference might change according to where they are and when they need your support. Offer 24/7 contact support options.
Channel preference: Customers might have differing channel preference based on their demographic or the type of contact from general enquiries to detailed conversations.

With omnichannel contact centre support each customer recieves excellent customer service, completely personalised to their exact needs.

Omnichannel or Multichannel Contact Centre Solutions

Omnichannel Contact Centre Suport

Create seamless customer service support function, with omnichannel support. Your customers have the freedom of channel preference from a call, email, mobile app-based chat, website-based chat, and even social media. Regardless of the channel, all data is integrated for a complete customer view in real-time.

Multichannel Contact Centre Suport

A multichannel contact centre supports the customer service operation of contact channels (call, email, mobile app-based chat, website-based chat, and social media) with minimal or no integration of historical customer interactions from other channels.