UK Contact Centres: Customer Support Outsourcing

What is Customer Service Outsourcing?

Customer service outsourcing is a strategic approach where businesses partner with a third-party company to manage customer service operations on their behalf. This can encompass a variety of tasks, including responding to customer calls, general enquiries, resolving issues, and providing technical support. Outsourcing customer service support to a specialist company can enhance customer satisfaction, reduce operational costs, and boost overall efficiency.

Why Outsource Your Customer Support Services to Whistl?

• Increase your customer support capacity:

Whistl's customer support team can provide tailored contact centre services to suit your business needs. Whether you need a dedicated team or would like to offset peak or seasonal periods with our shared bureau team, Whistl's outsourced customer support staff are experts at handling customer service contacts and calls. Our flexible customer service solutions provide the benefit of scale, allowing you to adjust the level of outsourced support for peak or quieter times, saving you money and reducing customer contact frustration. 

• Improve the quality, consistency, and customer satisfaction of your customer service:

In business, customer loyalty and repeat business often result from excellent customer service. Whistl will work with your company to understand your required contact quality levels and ensure that every call or contact has a consistent level of care. Our expert team of agents have an average tenure of 9 years. Each contact, whether a call centre call or a response to an email or social media message, is handled with the same outstanding service as the last, enhancing the customers' experience. Making Whistl proud to be one of the UK's leading personalised contact centre solutions providers.

• Create cost efficiencies from outsourced customer support services:

Your customers are vital to your business, making excellent customer support a top priority. However, service levels may currently be lower than usual for various reasons, which can include:

• Reduced team capacity
• Lack of training time
• Old or dated systems
• Reduction in service consistency
• Inability to flex during peak periods

As your business grows, if your team and resource levels are not aligned with the demand, this may affect your customers' experience.

Benefits of Customer Service Outsourcing

• Increase your customer support capacity

Whistl’s customer support team is flexible, and we can tailor our contact centre services to suit your business needs. Whether you need a dedicated team or would like to offset peak or seasonal periods with our shared bureau team, Whistl’s outsourced customer support staff are experts at handling customer service contacts and calls. Our flexible service also offers the benefit of scale, allowing you to adjust the level of outsourced support required for peak or quieter times, saving you money and reducing customer hold times.

• Improve the quality and consistency of your customer service

In business, customer loyalty and repeat business often result from excellent customer service. Whistl will work with your company to understand your required contact quality levels and ensure that every call or contact is handled with a consistent level of care. Our customer service team has an average tenure of 9 years and is truly an expert at what they do.

• Multi-channel support solutions

We can manage all of your customer contacts, whether you need typical call centre management or support for responses to email or social media messages. All your contacts are handled with the same outstanding service as the last. Making Whistl proud to be one of the UK’s leading personalised contact centre solutions providers.

• Create cost efficiencies from outsourced customer support services

Outsourced customer support services can reduce or eliminate fixed employment costs. Your business will benefit from reduced training costs, minimising your contact centre's overheads. Outsourcing customer support is a cost-effective way to expand your team while maintaining or improving service levels.

• Expand your customer support service team

Increasing your contact centre capacity by outsourcing your customer support services enables greater service levels, reduced call and hold times, extended open hours, and more efficient responses across all required contact channels. By outsourcing some or all of your customer support needs, you can be assured of an increase in customer satisfaction rates.