eCommerce Customer Service Outsourcing Solutions

What is eCommerce Customer Service Outsourcing?

eCommerce customer service outsourcing is hiring a provider like us to handle your retail customer service tasks. This aims to improve the customer experience in eCommerce.

Our research into what your customers want from a contact centre reveals the potential business-critical consequences of poor customer service and what consumers seek from a positive customer service experience. Armed with this knowledge, our team understands the urgency and strives to provide the best service possible.

By ensuring efficient communication, we empower online retail businesses to achieve their goals and maintain strong connections with their customers and key stakeholders. For example, our call centre solutions can handle a range of tasks, including managing customer enquiries, processing returns, and providing technical support. 

Outsourced eCommerce Customer Support: Elevating Customer Service and Sales for Retailers

From eCommerce product queries and sales peaks, we leverage the latest technology to integrate seamlessly across all digital and voice platforms, offering a seamless multi-channel or complete omni-channel contact centre experience.

• Inbound calls: Professional call handling for orders, products, and general queries. We offer overflow and out-of-hours coverage for ultimate flexibility.
• Live chat support: Real-time assistance on your website to maximise sales conversions and satisfaction.

• Email support: Ensuring all post-sale and detailed enquiries are promptly and professionally managed.

• Social media support: Monitoring and responding to direct messages and comments on platforms like Facebook, X (formerly Twitter), and Instagram.

• Mobile support: Addressing urgent queries via SMS, WhatsApp, and other text-based channels.

Consumer power is increasing with access to more shopping platforms and buying choices than ever before. With multiple ways to address a purchasing need, retailers must maintain a strong position to secure that all-important sale.

At Whistl, we set ourselves apart with our highly skilled agents. They are dedicated and bring a wealth of experience in providing superior outsourced eCommerce customer service. Our eCommerce support and eCommerce support services are tailored specifically for eCommerce stores and retail operations, ensuring seamless customer experiences across all touchpoints.

Why Whistl for eCommerce Customer Service?

Whistl is uniquely positioned to understand retailers' needs. As a business, we work across the entire lifecycle—from advertising and fulfilment to product delivery to end customers —supporting customer service needs with our contact centre solutions. Benefit from:

• UK-based team of experienced, skilled agents:

Here at Whistl, our contact centre agents are well-equipped to deliver an engaging service and are experienced in handling queries and complaints across various platforms. You can always rely on us to manage variable contact volumes, even in peak periods, with a consistent tone of voice across your channels.

• Essential reporting and analysis of customer behaviours:

We can provide critical customer insights and reports, ensuring you are always informed and can make informed decisions. Aside from providing insights, regular reporting can reduce contact volumes by helping you identify and address the challenges your customers are experiencing.

• Multichannel support:

With the latest technology and seamless integrations, we can quickly meet your current contact challenges. Whether your business needs inbound call support to cover holidays or sickness patterns or multichannel contact support for emails, web chat, or social media, we are here to help.

• Saving costs

When you work with us, you can maximise revenue with a secure payment infrastructure while reducing customer service costs. These cost savings will allow you to allocate resources more effectively in your business. Additionally, you can tailor our solution to your budget needs, so you never have to be out of pocket.

• Enhancing your customer experience

We can offer customers a better delivery experience by providing detailed logistics and tracking information, which increases their satisfaction and loyalty, and, in the long run, your CSAT and NPS scores. We can give post-sale support to product queries, warranties, and returns via phone and multichannel platforms.