Customer Portal

As a Whistl Customer here is all the information you need to access the latest software and support details.

Ecommerce Customer Service

Where is my item

If you are a member of the public (you do not hold a business account with Whistl) and have a query related to the delivery of your item, please contact the purchasing retailer. Alternatively, you can use the ‘track my item’ link to track your domestic and international parcels.

 

Track my item

Other Queries

 

For all other queries (not relating to where is my item) please contact a member of the Customer Service team. Please note this team will not be able to assist the public with item-related tracking queries. 

 

Customer Services


Whistl's Customer Portal and Web Despatch Services 

Customer Portal

A dedicated customer portal for Whistl P&P InSight, International PreSorted and International Registered services. Declare your daily mail volumes for Whistl’s Unsorted services and create unique tray cards to accompany mailings.

Login

Web Despatch

Our advanced carrier management system used to power our Tracked services. Web Despatch from Whistl, helps your business track individual items, run reports and efficiently despatch your items, to their corresponding destinations.

Login

Software

Access the latest sortation software/file specifications

If you want to sign up for 'software update' email reminders, please use the link at the bottom of this page.

 

 

Downloading this software is subject to the terms of our Download License Agreement.

If you do not agree to the terms of this Licence you should not download the Software.

WhistlSort files

Download

Whistl File Specifications

Download

Customer Guides

For more details on our products and services download the most relevant details in our helpful customer guides.

 

adMail

Download

Allsort

Download

GreenPost

Download

Hybrid Mail

Download

International Pre-Sorted

Download

Premier

Download

PremierSort

Download

PremierSort Flex

Download

YourStamp

Download

Part Tracked Services

Download

FirstSort

Download

International Fully Tracked Services

Download

Domestic Fully Tracked Services

Download

Mailing Indicias

As a Whistl customer your mailing campaigns will need to carry a mailing indicia.

Your account manager and mailing house will give you the guidance on which mailing indicia you need to use when arranging your mailshot activities.

Whistl Reverse Small

Download

Whistl Reversed Large

Download

Whistl Small

Download

Whistl Large

Download

FirstSort Whistl Small

Download

FirstSort Whistl Large

Download

Informative Video Guides

How To: Thickness Checker

To ensure that your mailings are the right size and dimensions aligned to your ratecard, please review Royal Mail's video on how to check your item's, with the thickness checker

How To: Mail Item Length/Width Check

To ensure that your mailings are the right size and dimensions aligned to your ratecard, please review Royal Mail's video on how to check your item's length and width

Software Updates by Email

We strongly recommend you subscribe to receive Software Updates by email. That way you'll always know when updates are required

Sign up

We're here to help!

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
01628 702 965
Or let us give you some ideas on how we can help you drive your business forward. Tell us a bit about yourself