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Cookie Policy


Our Use of Cookies

Cookies are small text files containing letters and numbers which are placed on your computer by websites that you visit. We use cookies to identify you from other users visiting our website so that we can improve your user experience and the way our website works when you are browsing through it.

Cookies used on our website

The Whistl website uses the Osano Cookie Consent Tool, which can be utilised to customize your cookie preferences. The tool will record when you have consented to our cookie policy and will ask for consent periodically to ensure users stay up-to-date with changes to our cookie and privacy policies.  The consent tool specifically controls the marketing cookies and analytical cookies on the Whistl website. Essential cookies cannot be disabled.

To use our website relevant cookies support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant, and error-free as possible. The types of cookies we currently use on our Website are detailed below. The cookie categories are based on the definitions contained in the International Chamber of Commerce UK Cookie guide Strictly Necessary cookies enable services you have specifically asked for and are essential in order for you to move around our website and use its features. Our website uses these cookies in a variety of ways, such as identifying you as a user when you are logged in and remembering information you have entered in forms when you navigate to different pages during your session on our website.

Where the Whistl website requires users to log in, cookies must be enabled on your system to access these services. If you choose to prevent cookies, we cannot guarantee access to the services provided through Whistl websites.

Cookie Categories

Essential/Strictly necessary cookies

Essential or Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users.

This Website uses essential/strictly necessary cookies to:

  •  Facilitate the transmission of communications required to provide the website content over a network
    •  Identify you as being logged in to this Website (Customer Portal)
  •  Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website
  •  Remember things like service selections you have made which are essential for us to provide you with services you have requested
  •  Make sure you connect to the right service on our website when we make any changes to the way the website works

Non-essential or Analytic Cookies

These are any cookies that do not fall within the definition of essential/strictly necessary cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

Non-essential/Analytic cookies allow us to update the Whistl website to cater to Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous.

This Website uses performance cookies to:

  •  Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website)
  •  See how effective our adverts are
  •  Enable us to track and improve this Website by analysing visitor behaviour and results.
  •  Improve the management and performance of tags on this Website.

 Non-Essential/Personalisation Cookies

Personalisation cookies allow this Website to remember choices you make, e.g. your user name, log in details for example when using the Customer Portal. They are necessary to provide features and services specific to individual users.

This Website uses personalisation l cookies to:

  •  Identify you as having consented to the use of cookies by this Website
  •  Remember selections you have made (such as search functions and results, and goods and services)
  •  Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose

 Non-Essential/Marketing Cookies

Marketing cookies are used to deliver adverts more relevant to you and your interests. The Whistl website also uses them to limit the number of times you see an advertisement and measure the effectiveness of the advertising campaign for insight for continual improvements.

Whistl uses a number of third-party providers such as Google to deliver the right adverts and review insights for improvements.

Marketing cookies, when enabled remember that you have visited a website to improve site functionality, such as pop-ups and banner advertisements provided by the other organisation.

 Cookies Used on this Website

Cookie Name/Rule Classification  Expiry Vendor Description 
_conv_r Marketing  Session Convert Inc This cookie holds the referral data for the current visitor. This is overwritten each time a visitor comes from a new referrer. 
_conv_s Marketing  Session Convert Inc Stores session ID; number of page views in the current session
_conv_v Marketing  6 Months Convert Inc Stores session ID, session timestamp, session count and page views 
get_top_level_domain Essential Session  Convertize Ltd We use Convertize to run tests on the website to help us make improvements. The cookies are used to determine the inclusion of a device in an experiment and the expiry of experiments that a device has been included in.
io.convertize.collected Personalisation  1024 days Convertize Ltd We use Convertize to run tests on the website to help us make improvements. The cookies are used to determine the inclusion of a device in an experiment and the expiry of experiments that a device has been included in.
io.convertize.participation Personalisation  1024 days Convertize Ltd We use Convertize to run tests on the website to help us make improvements. The cookies are used to determine the inclusion of a device in an experiment and the expiry of experiments that a device has been included in.
track-id Personalisation  1 Year  Convertize Ltd This cookie is set by Convertize to run A/B tests on {website}. It ensures that the visitor is consistently shown the same version of a page. You can find Convertize’s privacy policy
^_dc_gtm_UA-.* Analytics Session Google LLC Used to throttle request rate
^_gcl_au$ Analytics 1 Year  Google LLC LinkedIn advertising cookie used for user tracking and ad targeting purposes
^_gcl_aw$ Analytics 90 Days  Google LLC These are used by Google's Conversion Linker to help measure click data so that conversions are measured effectively. When a visitor clicks any ads on this website, the URL of the conversion page typically includes information about the click. Google Ads then uses the click information to associate that conversion with the click that brought the visitor here.
^_gid$ Analytics 1 Day Google LLC Used to distinguish users.
_ga Analytics 2 Years  Google LLC Used to distinguish users.
_gcl_gb Analytics 90 Days  Google LLC These are used by Google's Conversion Linker to help measure click data so that conversions are measured effectively. When a visitor clicks any ads on this website, the URL of the conversion page typically includes information about the click. Google Ads then uses the click information to associate that conversion with the click that brought the visitor here.
_opt_awcid Marketing  1 Day Google LLC Used for campaigns mapped to Google Ads Customer IDs.
_opt_awgid Marketing  1 Day Google LLC Used for campaigns mapped to Google Ads Customer IDs.
googtrans Essential Session  Google LLC Used to store language settings
googtrans Essential Session Google Translate  to store language settings.
^_hp2_id.* Analytics 14 Months  Heap Inc to store a unique user ID, Store and track interaction
^_hp2_ses_props.* Analytics 30 Minutes Heap Inc Session properties cookie (stores timestamp and cookie domain/path)
^_hjid$ Analytics 1 Year  Hotjar LTD Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.
^_hjIncludedInSample$ Personalisation  Session Hotjar Ltd This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.
^_hjSessionResumed$ Analytics Session Hotjar LTD A cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection.
_hjAbsoluteSessionInProgress Analytics 30 Minutes Hotjar Ltd This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjCookieTest Personalisation  1 Day Hotjar Ltd This cookie is set by Google used to check if the user's browser supports cookies.
_hjFirstSeen Personalisation  Session Hotjar Ltd This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
_hjIncludedInPageviewSample Analytics 30 Minutes Hotjar Ltd This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit
_hjIncludedInSessionSample Analytics 30 Minutes Hotjar Ltd This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.
_hjSession_1333727 Personalisation  30 Minutes Hotjar Ltd A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.
_hjSessionRejected Personalisation  Session Hotjar Ltd If present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues.
_hjSessionUser_1333727 Personalisation  1 Year  Hotjar Ltd Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.
_hjTLDTest Essential Session Hotjar Ltd When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
ictf_il2286 Marketing  1 Year Infinity Tracking Limited.  Contains per installation number replacement source cache. Infinity tracking used for marketing.
ictf_in2286 Marketing  1 Year Infinity Tracking Limited.  Contains per installation tracking source cache. Infinity tracking used for marketing
ictf_master Marketing  1 Year  Infinity Tracking Limited.  Contains per installation number replacement source cache. Stores the unique Visitor Reference. Infinity tracking used for marketing.
testinfinitycookie Analytics Session Infinity Tracking Limited.  This cookie is necessary for the call-tracking functionality used by the website operator – The cookie sets an ID for the specific user, which allows the website's support team to recognize the user when calling their support, as well as seeing the user’s navigation on the website 
li_fat_id Analytics 30 Days  LinkedIn  Member indirect identifier for Members for conversion tracking, retargeting, analytics
_clck Marketing  1 Year  Microsoft Corporation to store a unique user ID.
_clsk Marketing  1 Day  Microsoft Corporation to store and combine pageviews by a user into a single session recording.
_uetmsclkid Analytics 90 Days  Microsoft Corporation Captures the Microsoft Click ID from the URL. (Without auto-tagging enabled, the Microsoft cookie is set on Bing.com as a third-party.)
_uetsid Analytics 1 Day Microsoft Corporation The UET tag also sets a first-party session ID cookie on the advertiser’s domain to help improve the accuracy of the conversion tracking. (This already happens by default and isn’t related to the auto-tagging.)
_uetvid Analytics 16 Days Microsoft Corporation This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website
_sn_a Marketing  1 Year Sleeknote ApS This is the cookie used for visitor analytics tracking. It sets a visitor ID so that the visitor can be identified across sessions. This enables all visitor related analytics data to be shown on the analytics pages in your Dashboard. Note that if a visitor is opted out of this cookie, you will still be able to see how many views and conversions your campaigns had, just not any visitor-related data like referrer, location, and so on.
_sn_m Marketing  1 Year  Sleeknote ApS This cookie contains information used for marketing related targeting options. Targeting options like the referrer, UTM, or geo-location. Note that if this cookie is opted out, the marketing targeting options will not work, and the campaign will default to not show.
_sn_n Essential 1 Year Sleeknote ApS This is the necessary cookie set by Sleeknote, as it contains technical information so that the campaigns can show properly and tracking works properly. Note that session tracking is not general visitor analytics as that information is found in the _sn_a analytics cookie.
SNS Essential Session Sleeknote ApS This cookie is set on the first page a visitor sees, to make sure that one-time operations only run once. For example, if the geo-targeting option is used, we only want to geo-locate the visitor once, and not on every page.
SNSubscribed Essential 1 Year Sleeknote ApS This cookie is set when a Collect Email Addresses campaign is engaged, so that other Collect Email Addresses can be hidden from the visitor.
CONCRETE5 Essential Session Whistl Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent
^cookies.js$ Personalisation  Session  Whistl  Website script for editing and file uploads 
_ym_isad Essential 2 days  Yandex LLC These cookies are used by Yandex Metrica as part of their embedded services on the Website.

To understand more detail about the cookies used on our site, the policies for each of our vendors have been outlined below:

Vendor  Cookies Policy 
Convert Inc https://support.convert.com/hc/en-us/articles/204495429-Convert-Experiences-Tracking-Cookies-Structure
Convertize https://docs.convertize.io/docs/privacy-policy/
Google  https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google Translate  https://translate.google.co.uk/
Hotjar  https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information
Heap  https://help.heap.io/data-privacy/data-privacy-faqs/what-cookies-does-heap-set-and-what-are-they-used-for/
Infinity  https://www.infinity.co/knowledge-base/article/cookies
LinkedIn https://www.linkedin.com/legal/l/cookie-table
Microsoft  https://help.ads.microsoft.com/apex/index/3/en/60000
Microsoft Clarity  https://docs.microsoft.com/en-us/clarity/cookie-list
Sleeknote  https://help.sleeknote.com/advanced-use/sleeknote-cookies
Yandex  https://metrica.yandex.com/about/info/data-policy/

We don’t request or require you to provide personal information to access our website. As noted above, we may receive your IP address and user agent automatically. If you optionally elect to fill out our enquiry form or interact with our onsite chat functionality, we will receive your Name, Email, Phone number, and Company name as well as your stated interest in our products.What information do we know and collect about you?

Permissions and managing cookies

The Whistl website uses the Osano Cookie Consent Tool, which can be utilised to customize your cookie preferences. The tool will record when you have consented to our cookie policy and will ask for consent periodically to ensure users stay up-to-date with changes to our cookie and privacy policies. 

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

Most web browsers allow you to block/disable or delete cookies from being installed on your device through browser setting configuration. To obtain information about how to do this with your browser, please click one of the following links;

Browser Disable Delete
Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences http://support.mozilla.org/en-US/kb/Cookies
Chrome http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647 http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Internet Explorer http://support.microsoft.com/kb/196955 http://support.microsoft.com/kb/196955
Safari http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

Mobile phone and tablet users may have to refer to their handset manual or in-phone settings for details on how to block or delete cookies from their mobile browser.

For more information regarding cookies and how you can manage them, visit www.aboutcookies.org

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