Whistl Group Service Policies and Related Documents
Whistl Group products and services are subject to our general terms and conditions or associated terms.
Whistl Privacy Notice for Mail
This policy outlines the processes undertaken when handling mail items on behalf of our clients.
Fulfilment Services Terms and Conditions
Terms and Conditions for the Provision of Fulfilment Services
Fulfilment Terms and Conditions
Parcelhub Data Processing Agreement
This policy outlines Parcelhub's contractual agreement regarding the processing of personal data.
Read the Data Processing Agreement
Parcelhub Data Policy
This policy itemises the legitimate bases for our holding, processing and retention and how it is used and protected.
Read the Parcelhub Data Policy
Parcelhub Terms & Conditions of Carriage and Storage
The Road Haulage Association Conditions of Carriage set out the responsibilities of all parties involved in the movement of the goods, state time limits for claims, and specify the liabilities for loss, missed delivery, or damage.
Customer Guides
For more details on our products and services download the most relevant details in our helpful customer guides.
adMail
DownloadAllsort
DownloadCarrier and Technology Integrations
DownloadDomestic Fully Tracked Services
DownloadEnhanced Delivery Management
DownloadFirstSort
DownloadHybrid Mail
DownloadInternational Pre-Sorted
DownloadInternational Fully Tracked Services
DownloadMulti-Carrier Delivery Solutions
DownloadPart Tracked Services
DownloadPremier
DownloadParcel Carrier Guide
DownloadPremierSort
DownloadPremierSort Flex
DownloadProactive Tracking Support
DownloadPrint Mailing and Fulfilment Services
DownloadSustainable Mail Guidance
DownloadYourStamp
DownloadWeights & Dimensions Calculator
DownloadHow to create an EDocket
DownloadHow to create an International Manifest
DownloadMailing Indicias
As a Whistl customer, your mailing campaigns must include a relevant Whistl mailing indicia.
Your account manager and mailing house will guide you on which mailing indicia to use when arranging your mailshot activities.
Priority Mail Indicias
Relevant indicias for the 2025 Royal Mail product changes.
Please speak to your account manager if you have any questions on which indicia is relevant to your mailing service.