Parcelhub Connects Shipping and Tracking with New Portal

Driven by the customer and in-house feedback, Parcelhub has launched a single program capable of generating and tracking shipments with its updated tracking portal version.

As Parcelhub, part of the Whistl group, continues to grow and evolve, the carrier management and eCommerce customer services firm is working hard to ensure that its system capabilities continue to exceed demands from multichannel retailers, global brands and wholesalers.

The expanding company now distributes more than six million parcels annually on behalf of hundreds of businesses. This is the latest technological development following on from its Customer-Centric Accounts Portal.

From conception to completion, Connor Taylor, Senior Systems Administrator, was heavily involved in this project: “Customers wanted a unified view of shipping and tracking. This new Portal has allowed us to start giving POD (proof of delivery) reports and will result in better reporting in the future. For customers with multiple accounts, it provides a consolidated view.”

Newly appointed Head of Major Business Projects, Sally Evans, commented: “We are always adapting and upgrading our business processes based on feedback from our system users. This latest update on the existing Web Despatch platform now incorporates new tracking elements while maintaining the look and feel of the track site. The additional provision of the POD request will help customers self-serve, allowing our Customer Services team to continue to focus on carrier delivery issues, where we can add the most value to our customers.”

Planned developments throughout 2018 include introducing new carrier services, eCommerce and customer service platform integrations and compulsory encryption. To learn more about the new Shipping and Tracking Portal, please get in touch with your account manager or complete a callback form to discuss your needs.