Parcelhub Introduces Evri Digital Futures

Evris’ Digital Futures are the latest delivery options added to Parcelhub’s single interface to 20+ carrier partners and 600+ services, helping merchants deliver with greater transparency and enhance customer experience.

Mark Rosenberg, Founder and Managing Director of Parcelhub, part of the Whistl group, continues to innovate and deliver market-leading carrier management and customer service solutions, embracing technology that delivers shippers best-in-class value-added delivery methods: “We are always on the lookout for our carrier partners’ latest innovations, and we are proud to now offer Evri’ new features to retailers, brands and wholesalers powered by Parcelhub’s bespoke delivery management platform. Combined with our proactive Tracking Support solution, Digital Futures will help merchants we support to perform better on marketplaces and increase customer satisfaction and customer lifetime value.”

SafePlace Photo, combined with location tracking, provides retailers and consumers with photographic evidence and coordinates of parcel deliveries, providing them with added confidence that their parcels have arrived even when a customer might not be home. SafePlace photos, taken by the courier on their handheld device, are automatically linked to the parcel tracking and visible to retailers and consumers. Geofencing provides a location and a map of where each parcel has been delivered with a radius as small as 10m.

Consumers are also given the option of diverting a parcel during its journey, including diverting the parcel to a SafePlace or a nominated neighbour. Up-to-date, co-branded information and estimated time of arrival notifications can be pushed through channels, including SMS, email, app or websites. This combination of products helps retailers to lower costs, reduce contacts and improve customer satisfaction.

SafePlace Photo enhances the overall delivery experience by providing consumers with added confidence that their purchases have arrived even when they are not at home. This will give consumers more confidence to shop online and make them more likely to nominate a SafePlace when placing future orders. This latest development will also benefit retailers by significantly reducing missed deliveries, incoming customer service enquiries and fraudulent claims.

Evri couriers will use their existing handheld terminals to take high-resolution images of parcels left in a predetermined or suitably safe location and record location coordinates. Retailers deploying SafePlace Photo will then receive the images as soon as they are taken, with the additional option to have the photos automatically uploaded into their CRM systems. Retailers will also benefit from an increase in first-time delivery and a drop in incoming contact centre enquiries, providing added confidence to reduce and reject fraudulent claims.

SafePlace Photo and geo-fencing forms part of Evri Digital Futures strategy, a £55m project that prioritises customer experience through investment in innovation and technology, including a new website with updated tracking options and a refreshed app, which are amongst new developments that are coming this year.

Martijn de Lange, the CEO, of Evri UK, concluded: “SafePlace Photo combined with geo-fencing is the latest of our Digital Futures updates that reflects our vision to become the carrier of choice for every end consumer in the UK. It’s important to take every opportunity to increase transparency throughout the parcel journey to continue enhancing the customer experience. SafePlace Photo plus geo-fencing will help us and our clients achieve this.”