Marianne Chala, Company Director - The Willoughby Book Club, comments on the results since moving to Whistl, “We have seen improved traceability of all parcels, resulting in a better customer service experience for our clients, and a reduction in cost incurred through having to send replacement orders. Lost or untraceable parcels numbers have improved by 56% since our move to Whistl Tracked services. Our customer service experience has also improved, as we are able to provide real time information on the whereabouts of orders."