Eden moved from Royal Mail in search of a partner who could provide better communication, later collection times and added service benefits. In addition, they wanted to achieve an annual cost saving of £100,000.

In July 2021, Eden started working with Whistl, sending over 250,000 tracked and part tracked parcels in a year. 

Stuart Davies (Head of IT & Operations), at Eden explains “We moved to Whistl because of the flexible postage service offering and their range of tracked carriers as well as the attractive pricing.”

“We carried out split testing and the data allowed us to select the right parcel solutions to enhance our customers' experience, while making the best decisions to help us improve our yield and overall margins. Our target of £100,000k cost savings was achieved within the first year, with ongoing cost and product optimisations being continually realised.”