Chase Organics Demonstrates Delivery Excellence

Based in Addlestone, Surrey, Chase Organics has been supplying a diverse range of products to organic gardeners via The Organic Gardening Catalogue for over 80 years and, more recently, via its eCommerce website.

Shipping a varied range of seed and plant fertilizers, Chase Organics (a recent recipient of a Royal Warrant) has been a customer of Parcelhub for more than ten years. Throughout this period, volumes have increased dramatically.

David George, Operations Manager, Chase Organics, commented:

“Back in 2007, sales generally were generated through our catalogue; over the last decade, our customers’ preferred channels have transitioned to today being 90% eCommerce, although our catalogue is a key component of driving digital demand.”

“Providing excellent customer service and maintaining a low environmental impact over a minimum five-year period have been key contributing factors driving consistent growth. I believe we owe Parcelhub a large debt of thanks for promptly getting our parcels to customers and proactively dealing with delays.”

 “Before partnering with Parcelhub, we worked with carriers directly. From a customer services standpoint, getting answers out of them was persistently difficult, particularly if parcels went missing; resolving lost shipments was a huge headache. We trust Parcelhub to manage all aspects of our parcel distribution and act as our customer service representative for delivery queries; it’s Parcelhub’s proactive nature that pays dividends.”

“Our delayed and lost parcels are flagged up before our customers have even heard about it; meanwhile, the Parcelhub team is chasing them up in the background. Since Parcelhub introduced Proactive Tracking Support, phones have been nowhere near as hectic with people chasing up their missing parcels. This decreased workload has allowed our team to focus on increasing sales and managing stock better. We are currently discussing with Kate Webb (Head of Customer Experience at Parcelhub) the addition of Parcelhub’s eCommerce Customer Support platform.”

 “As for the future of Chase Organics, we want to grow the export side. Our plant fertilizers are used in every continent of the globe, and our expanding product range attracts lots of publicity. We look forward to leveraging Parcelhub’s carrier relationships and technological advancement as a key driver of our international expansion.”

“We are working on a new cloud-based eCommerce platform at present, utilizing order management system Mail Order Works, which we are delighted to hear Parcelhub integrates with.”

About Parcelhub, part of the Whistl Group  

Parcelhub is a multi-carrier shipping and eCommerce customer services solution. Flexible and scalable, it integrates seamlessly with order management systems, providing hundreds of multichannel retailers, global brands, and wholesalers with one access point to many of the largest UK and international parcel carriers.

Multichannel eCommerce platforms are easily integrated and dedicated; proactive parcel management comes as standard.

With multi-carrier shipping software, thousands of national and global businesses access to 'pooled volume' discounted rates from a carefully selected range of carrier partners, including Yodel, Evri, DPD, UK Mail, DHL, Whistl, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce.

About the Whistl Group