Proactive Tracking Support

Are failed deliveries hitting your bottom line?

Improve customer service and customer loyalty by using Whistl's proactive tracking support technology to take care of your delivery performance in real-time.

Enhance your customers’ delivery experience with Proactive Tracking Support

Many customers prefer tracked parcel delivery, but with that comes more tracking-related queries. As a business, you need the time and resources to respond quickly to customer queries and address unexpected delivery issues. That’s where Whistl’s Proactive Tracking Support comes in.

With our delivery tracking management system, you will improve your customer service levels and cost-efficiencies. We act as an extension of your customer support team, with decades of experience in parcel delivery and management to resolve issues with accuracy and pace.

Enjoy full transparency with our ticketing platform, so you can understand exactly how we deal with your tracking queries, increasing the likelihood of you receiving positive feedback across your sales channels.

How Will Proactive Tracking Support Help You?

Our Proactive Tracking Support analyses delivery data and identifies non-deliveries and exceptions. Crucially, this helps you:

Proactively monitor parcel deliveries
Predict delivery issues with SMART Notifications
Address delivery issues before they escalate
Reduce 'Where is my order?' incidents
Improve shipment success rates
Improve your on-time delivery performance
Reduce ‘Return to Sender’ incidents
Improve service with advanced reporting data and analytics
Enhance overall customer experience
Increase seller ratings, NPS and positive customer feedback
Save time, money and resources

By staying proactive and tackling potential problems with our tracking delivery management system, you can reduce failed deliveries and increase the likelihood of securing repeat buyers.

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Proactive Tracking Support for Multiple Parcel Carriers

With Whistl, Proactive Tracking Support can be deployed across one or multiple carriers as an add-on to our parcel delivery solutions.

For each parcel carrier partner, we have carefully mapped out individual and sequential scan events in the parcel journey to identify deliveries most at risk of failure. So, no matter which parcel carrier your business chooses, our Proactive Tracking Support team can identify and proactively pick up problem scans and sequences of events that may result in a parcel being returned to the sender.

Tailored to your business's requirements, Proactive Tracking Support can identify delivery problems such as address errors, refused or returned parcels, customs problems and repeated delays. You can then reduce failed deliveries, increase your on-time delivery performance, and ensure a seamless customer experience by allowing our team of experts to address these issues.

Does my business need Proactive Tracking Support or Enhanced Delivery Management?

Proactive Tracking Support

Proactive notifications increase the effectiveness of queries by targeting problems before they happen, thus resolving them quickly.

Enhanced Delivery Management

Once a parcel receives a scan into the carrier network, our customer service team deals with any queries on delivery with your customers on behalf of your business.

Learn More About Enhanced Delivery Management

e-commerce logistics, customer service support

Proactive Tracking Success for Charles Bentley:

Every month, Whistl’s customer service team deals with over 1,600 tickets automatically raised via the Proactive Tracking Support platform. Proactive tracking tickets are raised based on rules configured across all carriers and delivery services on behalf of Charles Bentley. The platform shows all carriers selected by Charles Bentley, even those not directly contracted by the Whistl Group. The system is configured to raise an automated ticket based on a set of rules after a specific scan event or a series of scans indicating a problem with the delivery.

eCommerce Parcel Tracking for Charles Bentley

As our business grew, we liked the idea of having just one system to monitor and track parcels. Parcelhub, part of the Whistl Group provided their software to manage multiple portals to enable this to happen and streamline our customer services operation.
Andrew Steel, Company Director, Charles Bentley

Read the Case Study