Enhancing Care Quality with Technology

October 2023

The integration of digital assistance in care homes, whether for the delivery of care, staff deployment, or bookkeeping tasks, has significantly transformed how these facilities operate. In an era where technology plays a pivotal role in healthcare, it's crucial to explore how digital advancements enhance the quality of care provided to residents.

James Revell, Director of Whistl Contact Solutions, was recently one of the expert panellists in the podcast discussion hosted by Care Home Management, along with other expert guests, comprising Jon Anderton, Managing Partner, Cambridge Telecom and James Maynard, Director of Product Marketing, The Access Group. The discussion was focused on the subject ‘Why going digital means better care'. This engaging and informative podcast took its listeners through the critical role that digital technology currently plays in the care home industry and future applications.

The discussion also highlighted wider range of topics, including:

Are Home Operators Fully Embracing Digital Technology- With the advent of digital solutions, are care home operators fully onboard with using technology to deliver better care?
Turning Digital Ambition into Action- It's one thing to have digital ambitions, but how can care homes turn those ambitions into tangible actions that benefit residents and staff?
Exploring the Boundaries of Digital- How much further can care homes go with introducing digital technologies? Are there untapped potentials that can revolutionise the care industry?
Unlocking Opportunities with Artificial Intelligence (AI)- AI has the potential to reshape care delivery. What opportunities does AI bring to the table for care homes?
Infrastructure for Maximising Digital Benefits- Do care homes have the proper infrastructure to make the most of digital technology?
A Multi-Channel Approach- What does a multi-channel approach to care look like, and how can it improve resident satisfaction and outcomes?

Click to hear the full discussion and review the expert panels answers to these questions

It was great to be part of the discussion on the changing dynamics of the digital landscape. Regarding customer service within the care sector, support must be customer-centric and efficient. Digital technologies can and are helping to shape and improve a customer journey, but the emotive human element is still required, especially in a sector focused on people and wellbeing
James Revell, Director, Whistl Contact Solutions