Inbound Call Centre Services
Your brand is in safe hands, we focus on quality and detail. Our team works closely with your business to scope your requirements and ensure your objectives are met.
Healthcare Call Centre: Whistl's Contact Centre Solutions and Services
Enhance your customer experience with our outsourced contact centre services. We support your business so you can focus on their care and wellbeing.
-
300 Seats
Managed Team
Capacity for more home workers
-
UK-Based
2 National Sites
Providing Scalability
-
KPIs
Bespoke Reporting
Dashboard Reports Avaiable
-
10+ years
Client retention
Partnership approach
What Is a Call Centre for Healthcare?
A healthcare contact centre is a specialised customer service centre committed to handling communications and support for organisations in the healthcare sector. The agents here can handle a range of tasks, from scheduling appointments to managing patient enquiries. The overall objective of healthcare call centres in the UK and beyond is to enhance the patient experience and boost operational efficiencies.
With this goal in mind, Whistl provides the right technology solutions, enabling us to integrate with any web-based platform or call program easily. This means our agents can quickly schedule appointments and answer your customers' or patients' booking queries on your behalf, just as we would if we worked within the same business as you.
Healthcare Call Centre Support from Whistl
In the United Kingdom, improvements in healthcare and lifestyles have resulted in more people living longer, increasing the old-age dependency ratio (OADR). If your business offers primary or secondary care services to the older population, ensure it stands out from its peers with excellent customer service and support. This will relieve the pressure on your staff so they can focus on the other aspects of your health and wellbeing business.
Our team is dedicated to timely and reliable resolution of service issues, ensuring high customer satisfaction. This allows you to concentrate on smoothly functioning vital public services and be confident in our efficient support.
Outsourced Healthcare Call Centre Services
With our outsourced customer support services, we offer fully tailored solutions for your business needs. We understand that your customers' and patients' calls are critical to your business. However, we also recognise that your team members have multiple responsibilities. In light of this, Whistl is here to relieve the pressure on your teams, allowing them to focus on their core responsibilities while we handle your calls.
Examples of our healthcare call centre services can include:
-
Front desk and general reception enquiries
When our agents are on hand, you never have to miss a call again. To boost customer satisfaction, we assist with front desk and general reception enquiries, promptly addressing your customers' issues and queries.
-
Call Volume Support Services
If you experience seasonality or peak periods in incoming calls, don’t worry—we can help relieve the burden by upscaling our dedicated call-handling support when necessary.
-
Customer Support Services
Your patients will never have to go without support again. Our agents are fully trained to provide professional, informative service so your callers can always access the information they need.
-
Healthcare Plan Services
We can offer information and support to help customers choose and manage specific healthcare plans.
-
Home Care Assistance Services
Our agents can help coordinate and facilitate patient home care services, allowing you to focus on other parts of your organisation.
-
Patient Survey Services
By conducting surveys, our healthcare call centres can gather patient feedback to provide you with valuable customer insights. In turn, this can help guide your decisions to improve healthcare services.
-
Patient Billing Enquiries and Management Services
We handle enquiries and manage the billing process for patients, ensuring they can easily access the information they need.
Types of Healthcare Call Centres Support Solutions
Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound customer service management could be the solution. Choose from a range of healthcare contact centre services.
Omnichannel Contact Centre
With multiple options to reach your business, take the customer service pressure off your business by outsourcing your omnichannel contact centre to Whistl.
Direct Response Call Centre
Make sure that your direct response media campaigns produce the desired results by utilising specific call solutions.
Bureau Call Centre
A shared resource across multiple clients. Whistl's bureau team is ideal for irregular or low to medium call volumes.
Overflow Call Handling
Providing an extension of your existing contact centre, our team is available at times your customers need extra support.
Out of Hours Call Handling
Improve your call handling opportunities across the day and night wth Whistl's out-of-hours call handling service.
The Benefits of Outsourcing Healthcare Customer Support Services to Whistl
Support your customers from any channel
Reduce IT & infrastructure costs
Increase operating capacity
Remove fixed staffing and training costs
Increase flexibility and scale
Whistl Provides Outsourced Healthcare Call Centre Services
Outsourcing your customer calls and customer service needs provides a range of functional and financial benefits for health, care and well-being businesses of all sizes:
-
Remove fixed employment and training costs
Eradicate the need to hire and train in-house staff by simply outsourcing them to Whistl’s experienced professionals. We act as an extension of your existing team without the hassle!
-
Reduce IT and infrastructure costs by taking advantage of our systems
You can slash IT and infrastructure costs by leveraging our advanced systems, technology, and seamless integration with existing business processes and structures.
-
Increase your organisation's flexibility and scale.
At Whistl, we can scale up or down depending on your organisation’s needs. We can offer the necessary resources if you’re experiencing a peak calling season.
-
Increase your operating capacity by transferring all or selected contacts to us.
Our agents can help relieve pressure on your team by handling the contacts you choose. Let us handle your communications while you focus on other core business aspects.
-
Extend your opening hours or customer service support hours
We can help you handle inbound calls even during peak periods, ensuring your customers receive the answers and solutions they need without waiting.
Explore more benefits of outsourcing a customer service call centre to see what you have to gain from partnering with us.
Healthcare Call Centre Services
Improve engagement across all channels with our outsourced customer support solutions.
Whistl's Contact Centre Memberships and Accreditations
Frequently Asked Questions: Healthcare Customer Support
Which contact channels can be managed?
We offer solutions across all customer communication channels, including phone calls, social media, email, live chat, and messaging apps. We can support on a single channel, multiple or across all channels.
How long does it take to start managing our customer service?
The timeline for a customer service program can vary depending on complexity and scale. However, a straightforward implementation could be within 4 to 8 weeks from contract signing to the first call. This includes training agents to become experts in your product/service.
Can your agents use our existing CRM and tech stack?
Yes, our team can integrate into existing integrations, and we ensure secure, real-time data synchronisation for continuity. Our team is proficient in working with leading customer experience platforms, including Salesforce, Zendesk, MaxContact and Gorgias. We would be happy to speak to you about your integration requirements.
What's your average agent tenure and why does that matter?
Whistl agents have an average tenure of 9-10 years, compared to the contact centre industry average of 1-2 years. The extended tenure allows our teams to resolve issues faster (first-contact resolution), understand your business better, and provide superior customer experience. Our clients benefit from consistent service quality and institutional knowledge that new hires can't replicate.