Whistl meets ISO 9001:2015 global quality standard

Whistl, the second largest postal operator in the UK, has announced that it has achieved the newly revised quality management system standard, ISO 9001:2015.

Approved by LRQA (Lloyd’s Register Quality Assurance Ltd), ISO 9001:2015 is a certified quality management system for organisations who want to consistently provide products and services that meet the needs of their customers and stakeholders.
 
Under the new certification standard, Whistl had to prove that: internal and external issues are understood, and demonstrate how these are aligned with Whistl’s strategic direction; that Senior
 
Management are directly responsible and accountable for the management system throughout the company; that it has adopted a more process-based approach; and risk mitigation strategies have been adopted.
 
Syed Razi, LRQA Lead Assessor stated: “The Quality Management System at Whistl was excellent and very impressive.  Organisations looking to transition to the new standard can really benefit from a performance based management system which delivers competitive advantage.”
 
Nick Wells, CEO Whistl, said: “Providing quality is at the heart of everything we do at Whistl and to achieve this global standard reflects our commitment to continual improvement. ISO 9001:2015 benefits both our customers who can trust us to deliver on what we say and our employees who are motivated to provide the best service they can.”