Research, Insights and Industry Guides
Whistl provides insights and research studies to enable brands, businesses, and wholesalers better understand customer perceptions, expectations, and the ideal approach on a range of topics relating to delivery management and customer service.
Featured:
eCommerce Returns
The rise of online shopping has resulted in a rise in items being returned. We take a look at consumer trends, the impact on retailers and strategies to minimise costs and maximise profitability.
Find out more about how to reduce the number of returns while boosting revenue and customer satisfaction.
Featured:
The Value of Great Customer Service
Providing great customer service is proven to positively impact upon business performance. Yet satisfaction levels continue to tumble. What can be done to halt this worrying trend?
This updated research and Factsheet outlines the state of UK customer satisfaction, including attitudes towards technology, while also providing actionable tips to enhance your CX.
Featured:
eCommerce Consumer Research
We conducted an extensive research study to understand how consumer buying habits are changing in a challenging economic climate.
This report focuses exclusively on attitudes towards household spending and online shopping. Learn more about buyer behaviour amongst different demographics and get a better understanding of your target audience.
Preparing for Peak
To help get your eCommerce business ready for peak season, read our ten top tips that will help create a smoother customer process, during periods of high demand.
International Consumer Buying Behaviours, Trends and Insights
We conducted a research study to understand changing customer international buying habits and plot differences in country-by-country consumer behaviour.
The Ultimate Guide to e-Commerce Fulfilment
Whistl has outlined the 10 key stages of e-commerce fulfilment, to ensure you have a strong understanding of all the principles and process intricacies.
The Importance of Parcel Tracking
Consumer shopping habits have changed, with more online shoppers parcel deliveries have increased and so has the need for parcel tracking services.
Customer Service Expectations
As the cost-of-living crisis is driving up contact volume, customers seek more support and reassurance. The role of contact centres is even more crucial and irreplaceable in a time when so many people need help.
The Rise of the Subscription Model
Whistl has examined the current research into subscription box services in the UK, providing key insights for businesses already operating in the market or for those who are looking to do so in the future.
Consumer purchasing grows greener
The importance of eco-friendly has grown astronomically over the years and brands are taking huge steps to lower their environmental impact. Whistl takes a look at consumer and packaging trends to understand why brands must deliver sustainably.
Understanding the importance of the Contact Centre
Through a series of fact sheets, we have detailed the importance of caring and empathy, explain why businesses must prioritise and improve customer service, and what communication tools are the most effective.
What do customers want from a contact centre?
How to effectively manage your customer's experience through their calls and other interactions.
Online Shopping Behaviour Whitepaper
An insight into what your customers want. Whistl helps identify the factors that impact online purchasing.
Webinars and Podcasts
Contact us to find out more!
We'll help you find the right courier management software solutions for your business needs.
Call us
We'll call you
Complete our contact form