Case Study Swoon Editions
The Noble Collection are a Licensed manufacturer, distributor and retailer of film and TV properties, including Fantastic Beasts, Harry Potter, Lord of the Rings, The Hobbit, Superman, Batman, Justice League, Game of Thrones, Jurassic Park and ET.
Tenure: c.20 years
Services Provided: Warehouse Fulfilment and Inbound Customer Service (Bureau Team)
Noble Collection Appoints Whistl Contact Centres:
The Noble Collection appointed Whistl to provide e-Commerce consumer and trade fulfilment, along with contact centre services, back in 2005 and has continued to grow ever since.
Contact Centre Support Noble Collection
- Whistl provides a full range of customer service solutions from within the bureau team, offering flexibility and pay-as-you-go commercial rates.
- Bureau contact centre services work well for eCommerce businesses that have peaks and troughs within their customer contacts.
- Each time a new film or TV series is released, Whistl need to be prepared to deal with huge spikes in order volumes in the warehouse and contact centre (call or email) volumes in the contact centre.
- Whistl has extensive experience in handling peak activity, particularly during ‘Cyber Week’, with its diverse range of clients.
Whistl have been our trusted partner for over 14 years providing our online and retail business with the flexible, reliable support we need to allow us to concentrate on growing the business. We know our customers are safe in their hands!
Dick Jude, General Manager The Noble Collection
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